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Business Transformation Solution Architect(m/w/x)
Designing ServiceNow solutions for AI-enhanced business transformation at large enterprise clients. Experience integrating AI into work processes and SaaS transformation expertise required. High-impact role shaping AI-driven solutions for global enterprises.
Requirements
- Experience integrating AI into work processes
- Experience in business transformation or SaaS
- Understanding of ServiceNow and business functions
- Strategic mindset linking technology to outcomes
- Innovative self-starter with execution passion
- Exceptional communication and trust-building skills
- 10+ years Enterprise Business Transformation experience
- 10+ years of Customer Success experience
- 5+ years combined software solution experience
- Track record in Transformation Success solutions
- Experience in SaaS product and change management
- Strong business and financial acumen
- Executive presence and strong communication skills
- Excellent people and leadership skills
Tasks
- Advise customers on aligning ServiceNow capabilities with business priorities
- Design tailored success and advisory solutions
- Ensure product adoption and value realization
- Guide executives on governance and change management
- Collaborate cross-functionally to ensure impactful customer journeys
- Help customers build internal maturity for sustainable outcomes
- Lead end-to-end engagements for complex transformation opportunities
- Engage sales leaders and partners on transformation proposals
- Execute internal engagement plans for prioritized customer accounts
- Analyze customer needs to influence positive sentiment
- Champion enablement activities for the Customer Excellence Group
- Provide insights during quarterly business reviews
- Refine high-quality sales enablement content
- Support talent acquisition and enablement for key teams
- Develop best practice assets and prescriptive sales plays
- Support strategic engagements and business value generation
- Drive ServiceNow Impact penetration in top accounts
- Capture unique business needs to inform product strategy
- Coordinate go-to-market and customer adoption plans
- Develop customer references and success spotlights
- Act as a trusted expert in high-stakes conversations
- Cultivate C-suite relationships to inform method development
- Lead cross-functional teams to optimize advisory offerings
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
- SaaS
- ServiceNow
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Business Transformation Solution Architect(m/w/x)
Designing ServiceNow solutions for AI-enhanced business transformation at large enterprise clients. Experience integrating AI into work processes and SaaS transformation expertise required. High-impact role shaping AI-driven solutions for global enterprises.
Requirements
- Experience integrating AI into work processes
- Experience in business transformation or SaaS
- Understanding of ServiceNow and business functions
- Strategic mindset linking technology to outcomes
- Innovative self-starter with execution passion
- Exceptional communication and trust-building skills
- 10+ years Enterprise Business Transformation experience
- 10+ years of Customer Success experience
- 5+ years combined software solution experience
- Track record in Transformation Success solutions
- Experience in SaaS product and change management
- Strong business and financial acumen
- Executive presence and strong communication skills
- Excellent people and leadership skills
Tasks
- Advise customers on aligning ServiceNow capabilities with business priorities
- Design tailored success and advisory solutions
- Ensure product adoption and value realization
- Guide executives on governance and change management
- Collaborate cross-functionally to ensure impactful customer journeys
- Help customers build internal maturity for sustainable outcomes
- Lead end-to-end engagements for complex transformation opportunities
- Engage sales leaders and partners on transformation proposals
- Execute internal engagement plans for prioritized customer accounts
- Analyze customer needs to influence positive sentiment
- Champion enablement activities for the Customer Excellence Group
- Provide insights during quarterly business reviews
- Refine high-quality sales enablement content
- Support talent acquisition and enablement for key teams
- Develop best practice assets and prescriptive sales plays
- Support strategic engagements and business value generation
- Drive ServiceNow Impact penetration in top accounts
- Capture unique business needs to inform product strategy
- Coordinate go-to-market and customer adoption plans
- Develop customer references and success spotlights
- Act as a trusted expert in high-stakes conversations
- Cultivate C-suite relationships to inform method development
- Lead cross-functional teams to optimize advisory offerings
Work Experience
- 10 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- AI
- SaaS
- ServiceNow
About the Company
ServiceNow
Industry
IT
Description
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
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