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ServiceNow
8d ago

Business Transformation Solution Architect(m/w/x)

München
Full-timeWith Home OfficeSenior
AI/ML

Description

You will act as a strategic advisor, bridging the gap between technical solutions and executive business goals to drive large-scale digital transformations for key clients.

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Requirements

  • Experience integrating AI into work processes
  • Experience in business transformation or SaaS
  • Understanding of ServiceNow and business functions
  • Strategic mindset linking technology to outcomes
  • Innovative self-starter with execution passion
  • Exceptional communication and trust-building skills
  • 10+ years Enterprise Business Transformation experience
  • 10+ years of Customer Success experience
  • 5+ years combined software solution experience
  • Track record in Transformation Success solutions
  • Experience in SaaS product and change management
  • Strong business and financial acumen
  • Executive presence and strong communication skills
  • Excellent people and leadership skills

Education

Bachelor's degree
OR
Master's degree
OR
Doctoral / PhD

Work Experience

10 years

Tasks

  • Advise customers on aligning ServiceNow capabilities with business priorities
  • Design tailored success and advisory solutions
  • Ensure product adoption and value realization
  • Guide executives on governance and change management
  • Collaborate cross-functionally to ensure impactful customer journeys
  • Help customers build internal maturity for sustainable outcomes
  • Lead end-to-end engagements for complex transformation opportunities
  • Engage sales leaders and partners on transformation proposals
  • Execute internal engagement plans for prioritized customer accounts
  • Analyze customer needs to influence positive sentiment
  • Champion enablement activities for the Customer Excellence Group
  • Provide insights during quarterly business reviews
  • Refine high-quality sales enablement content
  • Support talent acquisition and enablement for key teams
  • Develop best practice assets and prescriptive sales plays
  • Support strategic engagements and business value generation
  • Drive ServiceNow Impact penetration in top accounts
  • Capture unique business needs to inform product strategy
  • Coordinate go-to-market and customer adoption plans
  • Develop customer references and success spotlights
  • Act as a trusted expert in high-stakes conversations
  • Cultivate C-suite relationships to inform method development
  • Lead cross-functional teams to optimize advisory offerings

Tools & Technologies

AISaaSServiceNow

Languages

EnglishBusiness Fluent

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