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SEServiceNow

Business Transformation Solution Architect(m/w/x)

München
Full-timeWith Home OfficeSenior
AI/ML

Designing ServiceNow solutions for AI-enhanced business transformation at large enterprise clients. Experience integrating AI into work processes and SaaS transformation expertise required. High-impact role shaping AI-driven solutions for global enterprises.

Requirements

  • Experience integrating AI into work processes
  • Experience in business transformation or SaaS
  • Understanding of ServiceNow and business functions
  • Strategic mindset linking technology to outcomes
  • Innovative self-starter with execution passion
  • Exceptional communication and trust-building skills
  • 10+ years Enterprise Business Transformation experience
  • 10+ years of Customer Success experience
  • 5+ years combined software solution experience
  • Track record in Transformation Success solutions
  • Experience in SaaS product and change management
  • Strong business and financial acumen
  • Executive presence and strong communication skills
  • Excellent people and leadership skills

Tasks

  • Advise customers on aligning ServiceNow capabilities with business priorities
  • Design tailored success and advisory solutions
  • Ensure product adoption and value realization
  • Guide executives on governance and change management
  • Collaborate cross-functionally to ensure impactful customer journeys
  • Help customers build internal maturity for sustainable outcomes
  • Lead end-to-end engagements for complex transformation opportunities
  • Engage sales leaders and partners on transformation proposals
  • Execute internal engagement plans for prioritized customer accounts
  • Analyze customer needs to influence positive sentiment
  • Champion enablement activities for the Customer Excellence Group
  • Provide insights during quarterly business reviews
  • Refine high-quality sales enablement content
  • Support talent acquisition and enablement for key teams
  • Develop best practice assets and prescriptive sales plays
  • Support strategic engagements and business value generation
  • Drive ServiceNow Impact penetration in top accounts
  • Capture unique business needs to inform product strategy
  • Coordinate go-to-market and customer adoption plans
  • Develop customer references and success spotlights
  • Act as a trusted expert in high-stakes conversations
  • Cultivate C-suite relationships to inform method development
  • Lead cross-functional teams to optimize advisory offerings

Work Experience

  • 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • AI
  • SaaS
  • ServiceNow
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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