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Sartorius Stedim Biotech GmbH
yesterday

Business Process Expert – Service Process Development(m/w/x)

Göttingen
Full-timeWith Home OfficeExperienced
AI/ML

Description

You will drive the future of service by designing AI-enhanced global processes and leading international projects to ensure seamless, high-quality experiences for the company's customers.

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Requirements

  • University degree, relevant vocational training, or comparable qualification
  • Several years of business process management experience
  • In-depth understanding of global service processes
  • Experience in project management and stakeholder coordination
  • Experience in technically oriented service environments
  • Understanding of integrated service applications and interfaces
  • Interest in digitalization and AI-based solutions
  • Excellent communication and change management skills
  • Analytical, structured, and solution-oriented approach
  • Strong organizational skills and strategic thinking
  • Very good English skills
  • Willingness to travel internationally
  • German language skills (advantageous)
  • Identification with sustainability, openness, and joy

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Develop and optimize global end-to-end service processes
  • Lead functional coordination for complex international workstreams
  • Manage stakeholders and monitor global project progress
  • Analyze and document operational service requirements
  • Specify business requirements for SAP S/4HANA and CRM systems
  • Evaluate application performance within service processes
  • Implement digital and AI-based service solutions
  • Create process documentation and training materials
  • Empower service teams to apply global standards
  • Facilitate workshops to promote new ways of working

Tools & Technologies

CRMservice platformsAI-based process solutions

Languages

EnglishBusiness Fluent

GermanBasic

Benefits

Flexible Working

  • Hybrid working model
  • Remote work opportunity

Mentorship & Coaching

  • Mentoring
  • Talent Talks
  • Coaching for managers
  • Buddy program
  • Coaching communities

Career Advancement

  • Leadership programs
  • Business women network

Learning & Development

  • Internal seminar offerings
  • Welcome Workshops

Modern Office

  • Open office spaces
  • Terraces

Free or Subsidized Food

  • Company restaurant
  • Vegetarian and vegan options
  • Bistro with ice cream

Healthcare & Fitness

  • Fitness studio

Childcare

  • Daycare center

Other Benefits

  • Comprehensive onboarding
  • Virtual onboarding platform

Informal Culture

  • Mutual support and teamspirit
  • International collaboration

Startup Environment

  • Agile working communities
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sartorius Stedim Biotech GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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