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Avaloq
16d ago

Business Analyst Production Support - Transactional (Level 2)(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

You will ensure stable platform operations by resolving production incidents and translating client needs into technical requirements while coordinating closely with various delivery teams.

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Requirements

  • •Proven performance in similar role
  • •Knowledge of ITIL processes
  • •Fluency in German and English
  • •Technical degree in IT or business

Education

Vocational certification

Work Experience

approx. 1 - 4 years

Tasks

  • •Interact with clients to ensure service delivery
  • •Analyze customer requirements and production issues
  • •Monitor and maintain application availability
  • •Coordinate with service desks and delivery units
  • •Follow the end-to-end incident management process
  • •Perform impact analysis and troubleshooting
  • •Consolidate new client requirements at a high level
  • •Translate business requirements into technical specifications
  • •Coordinate and support user acceptance testing
  • •Manage expectations for end users and stakeholders
  • •Onboard new bank services into service delivery
  • •Propose ideas to improve service delivery quality

Tools & Technologies

ITIL

Languages

German – Business Fluent

English – Business Fluent

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Avaloq and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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