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Business Analyst Production Support - Wealth & Front(m/w/x)
Description
You will ensure stable platform operations by bridging the gap between client needs and technical solutions, from troubleshooting live incidents to translating complex business requirements.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Proven performance in similar role
- •Knowledge of ITIL processes
- •Technical degree in IT or business
- •Professional fluency in English and German
- •Avaloq Core & Front Platform certification
- •SQL and basic Oracle DB knowledge
- •Knowledge of payments, trading or reporting
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Interact with clients to ensure service delivery
- •Analyze customer requirements and consolidate new requests
- •Solve incidents and issues in productive environments
- •Monitor applications to ensure constant availability
- •Coordinate with service desks and delivery units
- •Follow the end-to-end incident management process
- •Perform impact analysis and troubleshoot technical issues
- •Translate business requirements for development teams
- •Coordinate and support user acceptance testing
- •Manage expectations for end users and stakeholders
- •Onboard new bank services into service delivery
- •Contribute proactive ideas to improve service quality
Tools & Technologies
Languages
English – Business Fluent
German – Business Fluent
Benefits
Flexible Working
- •Hybrid and flexible working
Informal Culture
- •Equal opportunity environment
- •Inclusive culture
- AvaloqFull-timeWith HomeofficeExperiencedBerlin
- Avaloq
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Business Analyst Production Support - Wealth & Front(m/w/x)
The AI Job Search Engine
Description
You will ensure stable platform operations by bridging the gap between client needs and technical solutions, from troubleshooting live incidents to translating complex business requirements.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Proven performance in similar role
- •Knowledge of ITIL processes
- •Technical degree in IT or business
- •Professional fluency in English and German
- •Avaloq Core & Front Platform certification
- •SQL and basic Oracle DB knowledge
- •Knowledge of payments, trading or reporting
Education
Work Experience
approx. 1 - 4 years
Tasks
- •Interact with clients to ensure service delivery
- •Analyze customer requirements and consolidate new requests
- •Solve incidents and issues in productive environments
- •Monitor applications to ensure constant availability
- •Coordinate with service desks and delivery units
- •Follow the end-to-end incident management process
- •Perform impact analysis and troubleshoot technical issues
- •Translate business requirements for development teams
- •Coordinate and support user acceptance testing
- •Manage expectations for end users and stakeholders
- •Onboard new bank services into service delivery
- •Contribute proactive ideas to improve service quality
Tools & Technologies
Languages
English – Business Fluent
German – Business Fluent
Benefits
Flexible Working
- •Hybrid and flexible working
Informal Culture
- •Equal opportunity environment
- •Inclusive culture
About the Company
Avaloq
Industry
FinancialServices
Description
The company is an industry-leading provider of wealth management technology and services for financial institutions worldwide.
- Avaloq
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