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Avaloq
7d ago

Business Analyst Production Support - Wealth & Front(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Description

You will ensure stable platform operations by bridging the gap between client needs and technical solutions, from troubleshooting live incidents to translating complex business requirements.

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Requirements

  • •Proven performance in similar role
  • •Knowledge of ITIL processes
  • •Technical degree in IT or business
  • •Professional fluency in English and German
  • •Avaloq Core & Front Platform certification
  • •SQL and basic Oracle DB knowledge
  • •Knowledge of payments, trading or reporting

Education

Vocational certification

Work Experience

approx. 1 - 4 years

Tasks

  • •Interact with clients to ensure service delivery
  • •Analyze customer requirements and consolidate new requests
  • •Solve incidents and issues in productive environments
  • •Monitor applications to ensure constant availability
  • •Coordinate with service desks and delivery units
  • •Follow the end-to-end incident management process
  • •Perform impact analysis and troubleshoot technical issues
  • •Translate business requirements for development teams
  • •Coordinate and support user acceptance testing
  • •Manage expectations for end users and stakeholders
  • •Onboard new bank services into service delivery
  • •Contribute proactive ideas to improve service quality

Tools & Technologies

ITILAvaloq Core PlatformAvaloq Front PlatformSQLOracle DB

Languages

English – Business Fluent

German – Business Fluent

Benefits

Flexible Working

  • •Hybrid and flexible working

Informal Culture

  • •Equal opportunity environment
  • •Inclusive culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Avaloq and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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