Associate Director, Client Management(m/w/x)

Requirements

• Proven track record of leading accounts
• Experience growing client accounts
• Partnership building with senior leaders
• Understanding of client business ambitions
• Internal peer relationship management
• Market and client insight awareness
• Business leadership and account health
• Investment and pricing decision-making
• Resource allocation and profitability management
• Confident storytelling and communication skills
• Team leadership and people development
• Ability to provide candid feedback

Tasks

• Lead client engagements for medium and large-scale projects
• Own client accounts end-to-end
• Set plans for account growth and profitability
• Direct team members and manage resource allocation
• Develop account plans that balance existing business growth with new opportunities
• Lead senior client relationships across multiple levels
• Navigate organizational dynamics to build stakeholder trust
• Build and develop a team
• Set standards for work quality and client relationships
• Support team career progression
• Translate inbound opportunities into viable workstreams with New Business and Delivery Management
• Align workstreams with capacity and margin expectations
• Define account rituals, governance, and decision-making processes
• Ensure consistent and excellent project delivery
• Interrogate and reframe briefs through strategic lenses
• Shape project success metrics and push back when necessary
• Manage account profitability and spend control
• Coordinate resourcing and scheduling with Delivery Management
• Partner with specialists to build investment impact cases
• Represent account needs at a global level
• Coordinate with other regions to ensure a consistent approach

Work Experience

EducationMore information about education requirement

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