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Staffbase
20d ago

Associate Customer Care Agent(m/w/x)

Chemnitz, Berlin
Full-timeWith Home OfficeExperienced
AI/ML

Description

As an Associate Customer Care Agent, you will be the go-to person for customers, assisting them with product questions and technical challenges. Your day will involve resolving issues, collaborating with teams, and ensuring customers feel confident and supported.

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Requirements

  • •Experience in customer support or customer-facing role
  • •Customer-first mindset
  • •Clear and confident communication skills
  • •Basic understanding of HTML/CSS and APIs
  • •Fluent in German (C1+) and English (B2)
  • •Collaborative team player with empathy and positivity
  • •Interest in technology and modern tools
  • •Experience with ticketing system or in SaaS environment

Work Experience

approx. 1 - 4 years

Tasks

  • •Serve as the first point of contact for customers via phone, email, and live chat
  • •Assist customers with product inquiries, after-sales topics, and technical issues
  • •Take ownership of customer requests from start to finish
  • •Ensure every ticket concludes with a positive outcome
  • •Investigate reported issues and identify potential bugs
  • •Collaborate with Development and Customer Success to resolve issues
  • •Proactively reach out to customers regarding potential impacts
  • •Continuously learn about the product and enhance your skills
  • •Contribute ideas to improve customer support processes

Tools & Technologies

HTMLCSSAPIsZendesk

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working time models
  • •Hybrid work option
  • •Yearly flex work allowance

More Vacation Days

  • •Pro rata fully paid Fridays off in August

Additional Allowances

  • •Monthly Wellbeing Allowance

Retirement Plans

  • •Company pension scheme

Social Impact

  • •Volunteers Day
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Staffbase and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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