Airbus Operations GmbH
Customer Resolution Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Hamburg
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SASatair
AOG Customer Resolution Specialist(m/w/x)
Hamburg
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Global aircraft recovery and 24/7 spares support for grounded planes at aviation material provider. Professional experience in an AOG desk environment and negotiation-level English required. Flexible flex-time models and job sharing options.
Requirements
- Degree in Supply Chain, Engineering, or related discipline advantageous
- Solid professional experience in AOG desk or similar environment
- Experience in stakeholder management
- Mandatory negotiation level English skills
- Fluent Chinese or another language advantageous
- Solid knowledge in SAP SD, MM, and WM
- Solid knowledge in technical data like IPC and CMM
- Ability to work in dynamic, fast-paced environments
- Ability to multitask
- Enjoyment of working in diverse, international teams
- Solution-oriented and proactive mindset
- Practical problem solving skills
- Excellent communication, coordination, and cultural awareness
- Strong service and customer support orientation
- Compliance risk awareness and integrity
Tasks
- Find alternative solutions for AOG situations
- Recover grounded aircraft worldwide
- Provide round-the-clock AOG spares support
- Manage unique and non-routine cases daily
- Satisfy material requirements 24/7/365
- Coordinate between customers and order processes
- Administer the complete customer order lifecycle
- Source and escalate spare parts orders
- Perform delivery follow-up for all orders
- Ensure on-time delivery of spare parts
- Utilize technical and commercial data
- Develop creative solutions independently
- Maintain high-caliber service under demanding situations
- Communicate effectively in English
- Provide positive and culturally aware service
Work Experience
approx. 1 - 4 years
Education
Bachelor's degree
Languages
English – Business FluentChinese – Business Fluent
Tools & Technologies
SAP SDSAP MMSAP WMIPCCMM
Benefits
Flexible Working
- •Hybrid Working
- •Flex-time
- •Job sharing
- •Flexible working arrangements
Generous Parental Leave
- •Maternity and paternity leave
Learning & Development
- •Personalized development plans
- •Learning solutions
Career Advancement
- •Internal mobility opportunities
Healthcare & Fitness
- •Health insurance
Mental Health Support
- •Well-being programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Satair and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASatair
AOG Customer Resolution Specialist(m/w/x)
Hamburg
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Global aircraft recovery and 24/7 spares support for grounded planes at aviation material provider. Professional experience in an AOG desk environment and negotiation-level English required. Flexible flex-time models and job sharing options.
Requirements
- Degree in Supply Chain, Engineering, or related discipline advantageous
- Solid professional experience in AOG desk or similar environment
- Experience in stakeholder management
- Mandatory negotiation level English skills
- Fluent Chinese or another language advantageous
- Solid knowledge in SAP SD, MM, and WM
- Solid knowledge in technical data like IPC and CMM
- Ability to work in dynamic, fast-paced environments
- Ability to multitask
- Enjoyment of working in diverse, international teams
- Solution-oriented and proactive mindset
- Practical problem solving skills
- Excellent communication, coordination, and cultural awareness
- Strong service and customer support orientation
- Compliance risk awareness and integrity
Tasks
- Find alternative solutions for AOG situations
- Recover grounded aircraft worldwide
- Provide round-the-clock AOG spares support
- Manage unique and non-routine cases daily
- Satisfy material requirements 24/7/365
- Coordinate between customers and order processes
- Administer the complete customer order lifecycle
- Source and escalate spare parts orders
- Perform delivery follow-up for all orders
- Ensure on-time delivery of spare parts
- Utilize technical and commercial data
- Develop creative solutions independently
- Maintain high-caliber service under demanding situations
- Communicate effectively in English
- Provide positive and culturally aware service
Work Experience
approx. 1 - 4 years
Education
Bachelor's degree
Languages
English – Business FluentChinese – Business Fluent
Tools & Technologies
SAP SDSAP MMSAP WMIPCCMM
Benefits
Flexible Working
- •Hybrid Working
- •Flex-time
- •Job sharing
- •Flexible working arrangements
Generous Parental Leave
- •Maternity and paternity leave
Learning & Development
- •Personalized development plans
- •Learning solutions
Career Advancement
- •Internal mobility opportunities
Healthcare & Fitness
- •Health insurance
Mental Health Support
- •Well-being programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Satair and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Satair
Industry
Aerospace
Description
Satair is an Airbus Services company offering first-class material management solutions in the aviation aftermarket industry.
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