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TEtelli

AI Operations Associate - Success(m/w/x)

Berlin
Full-timeWith Home OfficeJunior
AI/ML

Driving commercial outcomes for AI voice agents across diverse client portfolios at an AI voice agent developer. Understanding of prompt engineering and APIs required. Equity, AI productivity tools, and above-market pay.

Requirements

  • Enjoyment of customer success work
  • Tech-savvy or semi-technical/technical background
  • Excellent English and German communication skills
  • Experience building workflows and AI agents
  • Understanding of prompt engineering and APIs
  • Bonus: >1 year customer-facing experience

Tasks

  • Manage a portfolio of small to enterprise accounts
  • Drive measurable commercial outcomes and business growth
  • Identify expansion opportunities and execute renewals
  • Track AI agent usage and product adoption
  • Reach out proactively to underperforming customers
  • Lead workshops and product training sessions
  • Resolve customer requests and technical issues
  • Debug integrations and agent performance problems
  • Answer support tickets and ensure timely resolution
  • Provide onboarding assistance to smaller accounts
  • Build workflows for tracking customer health metrics
  • Document playbooks and internal success processes
  • Improve internal and external knowledge bases
  • Translate customer needs into actionable product feedback

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent
  • GermanBusiness Fluent

Tools & Technologies

  • AI agents
  • Prompt engineering
  • APIs

Benefits

Flexible Working

  • Flexible work hours
  • Remote work options

Competitive Pay

  • Above-market pay
  • Equity

Modern Equipment

  • AI productivity tools

Healthcare & Fitness

  • Gym subscription

Team Events

  • Free office dinner
  • Regular team off-sites
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