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TE
telli
5h ago

AI Operations Associate - Success(m/w/x)

Berlin
Full-timeWith Home OfficeJunior
AI/ML

Description

You will drive customer success by managing a diverse account portfolio, proactively optimizing AI agent adoption, and solving technical challenges to ensure long-term commercial growth.

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Requirements

  • Enjoyment of customer success work
  • Tech-savvy or semi-technical/technical background
  • Excellent English and German communication skills
  • Experience building workflows and AI agents
  • Understanding of prompt engineering and APIs
  • Bonus: >1 year customer-facing experience

Education

Bachelor's degree

Tasks

  • Manage a portfolio of small to enterprise accounts
  • Drive measurable commercial outcomes and business growth
  • Identify expansion opportunities and execute renewals
  • Track AI agent usage and product adoption
  • Reach out proactively to underperforming customers
  • Lead workshops and product training sessions
  • Resolve customer requests and technical issues
  • Debug integrations and agent performance problems
  • Answer support tickets and ensure timely resolution
  • Provide onboarding assistance to smaller accounts
  • Build workflows for tracking customer health metrics
  • Document playbooks and internal success processes
  • Improve internal and external knowledge bases
  • Translate customer needs into actionable product feedback

Tools & Technologies

AI agentsPrompt engineeringAPIs

Languages

EnglishBusiness Fluent

GermanBusiness Fluent

Benefits

Flexible Working

  • Flexible work hours
  • Remote work options

Competitive Pay

  • Above-market pay
  • Equity

Modern Equipment

  • AI productivity tools

Healthcare & Fitness

  • Gym subscription

Team Events

  • Free office dinner
  • Regular team off-sites
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of telli and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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