METRO Markets GmbH
After Sales Specialist DE & NL(m/w/x)
Full-timeWith HomeofficeExperienced
Düsseldorf
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ME
METRO Markets GmbHAfter Sales Specialists(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Description
In this role, you will support chefs and hoteliers by managing after-sales inquiries, diagnosing issues, and coordinating repairs. Your day-to-day responsibilities will involve troubleshooting, negotiating solutions, and ensuring clear communication with customers and service partners.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Customer-centric mindset
- •Fluency in English and at least one additional language
- •Confidence in troubleshooting
- •Curiosity and willingness to learn
- •Strong negotiation and complaint-handling skills
- •Experience coordinating with repair partners or field technicians
- •Collaborative spirit
Work Experience
2 - 5 years
Tasks
- •Handle escalated after-sales inquiries via phone and email
- •Review customer evidence such as photos, videos, and error codes
- •Diagnose root causes and determine next steps
- •Guide customers through remote troubleshooting
- •Dispatch technicians for on-site diagnostics when necessary
- •Verify warranty coverage and prepare cost estimates for out-of-warranty repairs
- •Negotiate fair solutions in line with the Generosity Framework
- •Act as the main contact for external service partners
- •Track open jobs and remove blockers
- •Keep all parties informed throughout the process
- •Document actions in Freshdesk for carrier claims and legal follow-up
Languages
English – Business Fluent
Benefits
Mentorship & Coaching
- •Structured onboarding
Learning & Development
- •Continuous training
Flexible Working
- •Hybrid working model
Modern Office
- •Modern workspace
Modern Equipment
- •Company laptop
Other Benefits
- •Company phone if needed
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ME
METRO Markets GmbHAfter Sales Specialists(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will support chefs and hoteliers by managing after-sales inquiries, diagnosing issues, and coordinating repairs. Your day-to-day responsibilities will involve troubleshooting, negotiating solutions, and ensuring clear communication with customers and service partners.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Customer-centric mindset
- •Fluency in English and at least one additional language
- •Confidence in troubleshooting
- •Curiosity and willingness to learn
- •Strong negotiation and complaint-handling skills
- •Experience coordinating with repair partners or field technicians
- •Collaborative spirit
Work Experience
2 - 5 years
Tasks
- •Handle escalated after-sales inquiries via phone and email
- •Review customer evidence such as photos, videos, and error codes
- •Diagnose root causes and determine next steps
- •Guide customers through remote troubleshooting
- •Dispatch technicians for on-site diagnostics when necessary
- •Verify warranty coverage and prepare cost estimates for out-of-warranty repairs
- •Negotiate fair solutions in line with the Generosity Framework
- •Act as the main contact for external service partners
- •Track open jobs and remove blockers
- •Keep all parties informed throughout the process
- •Document actions in Freshdesk for carrier claims and legal follow-up
Languages
English – Business Fluent
Benefits
Mentorship & Coaching
- •Structured onboarding
Learning & Development
- •Continuous training
Flexible Working
- •Hybrid working model
Modern Office
- •Modern workspace
Modern Equipment
- •Company laptop
Other Benefits
- •Company phone if needed
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO Markets GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
METRO Markets GmbH
Industry
Retail
Description
The company creates a platform for B2B commerce, enabling business owners worldwide to focus on their core activities.
Not a perfect match?
- METRO Markets GmbH
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Full-timeWith HomeofficeExperiencedDüsseldorf - METRO Markets GmbH
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Full-timeWith HomeofficeExperiencedDüsseldorf - DISH
Technical Customer Support Expert(m/w/x)
Full-timeWith HomeofficeExperiencedfrom 50,000 - 55,000 / yearDüsseldorf - DKV Mobility
Specialist Application Support(m/w/x)
Full-time/Part-timeWith HomeofficeNot specifiedRatingen - Techtronic Industries Central Europe GmbH
Customer Service Specialist Reklamationsbearbeitung(m/w/x)
Full-timeWith HomeofficeExperiencedHilden