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Gotion, Inc.
6mo ago

After Sales Engineer(m/w/x)

Göttingen
Full-timeOn-siteManagement
Green Job

Description

You will manage the after-sales team and develop service systems across Europe and Africa, focusing on customer satisfaction and training initiatives while addressing customer complaints and enhancing maintenance processes.

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Requirements

  • Bachelor's degree or above
  • English as working language
  • Able to accept frequent travel
  • 5 years of overseas after-sales management experience
  • Familiar with car companies and battery products
  • Familiar with warranty terms
  • Excellent communication skills
  • Strong sense of teamwork
  • Good at negotiation
  • Contract control experience
  • Understanding of overseas service outsourcing
  • Self-built team experience

Education

Bachelor's degree
OR
Master's degree

Work Experience

5 years

Tasks

  • Construct and manage the after-sales team in EU-AF.
  • Build the after-sales service system in EU-AF.
  • Confirm service strategy and establish operational standards.
  • Gain insight into customer needs and design service experiences.
  • Develop customer satisfaction concepts and monitoring systems.
  • Plan and build the Euro-African after-sales technical training system.
  • Develop Euro-African after-sales technical training content.
  • Collect and analyze customer complaints and report findings.
  • Implement solutions in collaboration with R&D and quality departments.
  • Maintain customer relationships and improve customer satisfaction.
  • Establish and enhance the Euro-African after-sales maintenance system.

Languages

EnglishBusiness Fluent

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