Staffbase
Advanced Customer Care Agent(m/w/x)
Full-timeWith HomeofficeExperienced
Chemnitz
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StaffbaseAdvanced Customer Care Agent(m/w/x)
Chemnitz, Berlin
Full-timeWith Home OfficeExperienced
AI/ML
Description
In this role, you will provide exceptional support to customers through various channels, troubleshoot complex issues, and keep key clients informed to ensure their satisfaction and smooth operations.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in customer support
- •Excellent communication skills
- •Strong problem-solving abilities
- •Foundational knowledge of web technologies
- •Fluency in German and English, written and spoken
- •Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack
Work Experience
approx. 1 - 4 years
Tasks
- •Deliver outstanding customer service via email, phone, and video call
- •Take ownership of support tickets and guide them to resolution
- •Investigate potential bugs and errors, escalating when necessary
- •Perform deep troubleshooting to identify root causes of complex issues
- •Act as the primary technical contact for key customers
- •Proactively update customers affected by issues with timely guidance
Tools & Technologies
ZendeskJiraConfluenceSlack
Languages
German – Business Fluent
English – Business Fluent
Benefits
Competitive Pay
- •Attractive salary packages
Flexible Working
- •Flexible working time models
- •Yearly flex work allowance
Learning & Development
- •Yearly budget for external training
More Vacation Days
- •One day off for growth
- •Pro rata fully paid Fridays off in August
Mental Health Support
- •Monthly Wellbeing Allowance
Retirement Plans
- •Company pension scheme
Snacks & Drinks
- •Fruits, drinks, and snacks
Ergonomic Workplace
- •Ergonomic workplaces
Purpose-Driven Work
- •One day off for social project
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Staffbase and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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ST
StaffbaseAdvanced Customer Care Agent(m/w/x)
Chemnitz, Berlin
Full-timeWith Home OfficeExperienced
AI/ML
New Job?Nejo!
The AI Job Search Engine
Description
In this role, you will provide exceptional support to customers through various channels, troubleshoot complex issues, and keep key clients informed to ensure their satisfaction and smooth operations.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in customer support
- •Excellent communication skills
- •Strong problem-solving abilities
- •Foundational knowledge of web technologies
- •Fluency in German and English, written and spoken
- •Familiarity with support tools such as Zendesk, Jira, Confluence, or Slack
Work Experience
approx. 1 - 4 years
Tasks
- •Deliver outstanding customer service via email, phone, and video call
- •Take ownership of support tickets and guide them to resolution
- •Investigate potential bugs and errors, escalating when necessary
- •Perform deep troubleshooting to identify root causes of complex issues
- •Act as the primary technical contact for key customers
- •Proactively update customers affected by issues with timely guidance
Tools & Technologies
ZendeskJiraConfluenceSlack
Languages
German – Business Fluent
English – Business Fluent
Benefits
Competitive Pay
- •Attractive salary packages
Flexible Working
- •Flexible working time models
- •Yearly flex work allowance
Learning & Development
- •Yearly budget for external training
More Vacation Days
- •One day off for growth
- •Pro rata fully paid Fridays off in August
Mental Health Support
- •Monthly Wellbeing Allowance
Retirement Plans
- •Company pension scheme
Snacks & Drinks
- •Fruits, drinks, and snacks
Ergonomic Workplace
- •Ergonomic workplaces
Purpose-Driven Work
- •One day off for social project
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Staffbase and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Staffbase
Industry
IT
Description
The company helps organizations unlock the power of inspirational communication with an AI-native Employee Experience Platform.
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