Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
München
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You will drive growth by nurturing strategic client relationships and using data insights to identify upsell opportunities, ensuring customers maximize the value of the company's spend management tools.
Requirements
- Experience in proactive commercial-centric role
- Experience upselling products to existing clients
- Fluent German (C2) and English (C1)
- Customer obsession and empathy
- Commercial mindset and negotiation skills
- Clear and concise communication skills
- Analytical mindset and data interpretation
- Structured and efficient task prioritization
Tasks
- Build and nurture scalable customer relationships
- Consult with clients on finance goals
- Drive engagement with spend management features
- Identify upsell and product optimization opportunities
- Monitor revenue trajectory and spend engagement
- Track SaaS uplift and renewal metrics
- Communicate client feedback to internal stakeholders
- Advise on current and future product features
- Design client journey touchpoints to improve satisfaction
- Develop processes to increase long-term retention
Education
High school diploma
Languages
German – NativeEnglish – Business Fluent
Benefits
Competitive Pay
- •Top-of-market compensation package
- •Equity
Workation & Sabbatical
- •20 days work from abroad
Learning & Development
- •600 EUR/GBP Learning & Development Budget
Corporate Discounts
- •Local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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You will drive growth by nurturing strategic client relationships and using data insights to identify upsell opportunities, ensuring customers maximize the value of the company's spend management tools.
Requirements
- Experience in proactive commercial-centric role
- Experience upselling products to existing clients
- Fluent German (C2) and English (C1)
- Customer obsession and empathy
- Commercial mindset and negotiation skills
- Clear and concise communication skills
- Analytical mindset and data interpretation
- Structured and efficient task prioritization
Tasks
- Build and nurture scalable customer relationships
- Consult with clients on finance goals
- Drive engagement with spend management features
- Identify upsell and product optimization opportunities
- Monitor revenue trajectory and spend engagement
- Track SaaS uplift and renewal metrics
- Communicate client feedback to internal stakeholders
- Advise on current and future product features
- Design client journey touchpoints to improve satisfaction
- Develop processes to increase long-term retention
Education
High school diploma
Languages
German – NativeEnglish – Business Fluent
Benefits
Competitive Pay
- •Top-of-market compensation package
- •Equity
Workation & Sabbatical
- •20 days work from abroad
Learning & Development
- •600 EUR/GBP Learning & Development Budget
Corporate Discounts
- •Local benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Moss and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Moss
Industry
FinancialServices
Description
Moss is a SaaS scale-up founded in Berlin, aiming to power SMBs' spend across Europe with a fully digital, AI-driven solution.
Not a perfect match?
- Moss
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