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Reonic
19d ago

Account Manager - DACH(m/w/x)

Augsburg, Berlin
Full-timeOn-siteExperienced
Green Job

Description

In this role, you will be the key contact for B2B customers, guiding them from onboarding through their entire journey. You will enhance the customer experience, collaborate with the development team, and identify growth opportunities to drive innovation in renewable energy solutions.

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Requirements

  • C2-level German proficiency
  • Experience in B2B SaaS customer service or success
  • Technical background in industrial engineering
  • Previous experience in the start-up ecosystem
  • Motivation to drive change in renewables
  • Excellent communication and presentation abilities in German and English

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • Serve as the primary contact for B2B customers in the German market
  • Onboard customers from day one after contract signing
  • Guide customers through the entire lifecycle of the service
  • Gather and leverage customer feedback to improve software
  • Collaborate closely with the development team
  • Enhance customer experience and streamline processes
  • Identify upselling opportunities and potential partnerships
  • Stay informed about industry developments
  • Plan and implement projects to drive growth and innovation

Languages

GermanBusiness Fluent

EnglishBusiness Fluent

Benefits

Competitive Pay

  • Competitive pay

Healthcare & Fitness

  • Gym membership

Snacks & Drinks

  • Coffee

Team Events

  • Regular team events

Modern Equipment

  • MacBook
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