Frisbii
Account Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Kempten (Allgäu), Berlin, Hamburg, Frankfurt am Main
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NA
NavanAccount Management Associate(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
Description
You will drive customer success by troubleshooting technical queries and partnering with account managers. Your day-to-day involves resolving complex issues to ensure a seamless platform experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Bachelor’s degree
- •Experience in customer-facing SaaS roles
- •Mandatory fluency in English and German
- •Passion for customer experience and technology
- •Superior written and verbal communication skills
- •Detail-oriented, organized, and problem-solving skills
- •Data-driven approach to efficiency
- •High EQ, coachable, and driven personality
Education
Bachelor's degree
Tasks
- •Partner with Account Managers to support travel and expense customers
- •Maintain deep knowledge of travel and expense product functionality
- •Enable program administrators on platform settings and integrations
- •Resolve email inquiries regarding policy configuration and payment issues
- •Troubleshoot product bugs and manage feature requests
- •Drive customer satisfaction, adoption, and retention
- •Handle customer escalations by collaborating across internal teams
- •Provide internal feedback as the voice of the customer
- •Execute playbooks and program ideas to improve KPIs
- •Document processes to support team efficiency and scalability
Tools & Technologies
SaaS
Languages
English – Business Fluent
German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Navan and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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NA
NavanAccount Management Associate(m/w/x)
Berlin
Full-timeWith Home OfficeExperienced
New Job?Nejo!
The AI Job Search Engine
Description
You will drive customer success by troubleshooting technical queries and partnering with account managers. Your day-to-day involves resolving complex issues to ensure a seamless platform experience.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Bachelor’s degree
- •Experience in customer-facing SaaS roles
- •Mandatory fluency in English and German
- •Passion for customer experience and technology
- •Superior written and verbal communication skills
- •Detail-oriented, organized, and problem-solving skills
- •Data-driven approach to efficiency
- •High EQ, coachable, and driven personality
Education
Bachelor's degree
Tasks
- •Partner with Account Managers to support travel and expense customers
- •Maintain deep knowledge of travel and expense product functionality
- •Enable program administrators on platform settings and integrations
- •Resolve email inquiries regarding policy configuration and payment issues
- •Troubleshoot product bugs and manage feature requests
- •Drive customer satisfaction, adoption, and retention
- •Handle customer escalations by collaborating across internal teams
- •Provide internal feedback as the voice of the customer
- •Execute playbooks and program ideas to improve KPIs
- •Document processes to support team efficiency and scalability
Tools & Technologies
SaaS
Languages
English – Business Fluent
German – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Navan and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Navan
Industry
IT
Description
The company aims to make travel seamless and empowering, focusing on enhancing traveler experiences.
Not a perfect match?
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