New Job?Nejo!

The AI Job Search Engine

MA
MATRIX42
2mo ago

2nd Level Support Engineer UEM(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeExperienced

Description

In this role, you will be the go-to person for resolving technical incidents, ensuring customers receive timely support. Your day-to-day responsibilities will involve troubleshooting issues, collaborating with internal teams, and enhancing the overall service experience.

Let AI find the perfect jobs for you!

Upload your CV and Nejo AI will find matching job offers for you.

Requirements

  • •Degree in IT, Computer Science, or related field
  • •Previous experience in technical support
  • •Very good knowledge of IT infrastructure, SQL Server/Databases, and Cloud services
  • •Experience with Client Management software, remote assistance, and similar software
  • •Experience with cloud troubleshooting and UEM tools
  • •Familiarity with ITIL principles
  • •Strong problem-solving and communication skills
  • •Business German level and fluent in English
  • •Ability to manage multiple tasks in a dynamic environment
  • •Customer-oriented mindset
  • •Knowledge of network, Internet technologies, and their protocols
  • •First knowledge in scripting such as PowerShell
  • •Experience in ESM support

Education

Bachelor's degree

Work Experience

2 - 5 years

Tasks

  • •Support customers in the ESM environment
  • •Manage technical incidents and ensure timely resolution
  • •Act as the first contact for technical support
  • •Resolve incidents efficiently
  • •Troubleshoot issues in your solution area
  • •Escalate complex cases as needed
  • •Communicate effectively with customers and partners about issue status
  • •Document solutions and contribute to the knowledge base
  • •Collaborate with Cloud, Services, Engineering, and other internal teams
  • •Support process improvements
  • •Coordinate or escalate major incidents when necessary

Tools & Technologies

SQL ServerMicrosoft AzurePowerShellMatrix42 solutions

Languages

German – Business Fluent

English – Business Fluent

Benefits

More Vacation Days

  • •Up to 6 additional days off for personal or professional development

Social Impact

  • •Social Day for community assistance

Company Bike

  • •Bicycle leasing with contract and insurance

Additional Allowances

  • •Choice of additional benefit: fitness membership, job ticket, retirement plan, or monetary bonus
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MATRIX42 and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
100+ Similar Jobs in Frankfurt am Main
  • MATRIX42

    2nd Level ITSM Support Engineer(m/w/x)

    Full-timeWith HomeofficeSenior
    Frankfurt am Main
  • MATRIX42

    Technical 2nd Level Support Engineer - ITSM(m/w/x)

    Full-timeWith HomeofficeExperienced
    Frankfurt am Main
  • Utimaco

    1st Level Support Engineer(m/w/x)

    Full-timeWith HomeofficeExperienced
    from 38,000 - 45,000 / year
    Aachen, Neu-Isenburg
  • BG-Phoenics GmbH

    Fachinformatiker / IT-Mitarbeiter im 2nd-Level-Support - Onsite Support(m/w/x)

    Full-timeWith HomeofficeExperienced
    Frankfurt am Main
  • glueckkanja AG

    Cloud Service Engineer(m/w/x)

    Full-timeWith HomeofficeExperienced
    Offenbach am Main, Deggendorf, Hamburg
100+ View all similar jobs
Apply now