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MATRIX42
2mo ago

2nd Level ITSM Support Engineer(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeSenior

Description

In this role, you will be the go-to person for resolving technical incidents, ensuring customers receive timely support. Your day-to-day responsibilities will involve troubleshooting issues, collaborating with internal teams, and enhancing the overall service experience.

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Requirements

  • •Degree in IT, Computer Science, or related field
  • •Previous experience in technical support
  • •Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory, and Cloud services
  • •Experience with cloud troubleshooting and ITSM tools
  • •Familiarity with ITIL principles
  • •Strong problem-solving and communication skills
  • •Business German level and fluent in English
  • •Ability to manage multiple tasks in a dynamic environment
  • •Customer-oriented mindset
  • •Knowledge of network, Internet technologies, and their protocols
  • •First knowledge in scripting such as PowerShell
  • •Experience in ESM support

Education

Bachelor's degree

Work Experience

5 - 7 years

Tasks

  • •Manage technical incidents and ensure timely resolution
  • •Support customers in the ESM environment
  • •Act as the first contact for technical support
  • •Resolve incidents efficiently
  • •Troubleshoot issues in your solution area
  • •Escalate complex cases as needed
  • •Communicate effectively with customers and partners about issue status
  • •Document solutions and contribute to the knowledge base
  • •Collaborate with Cloud, Services, Engineering, and other internal teams
  • •Support process improvements
  • •Coordinate or escalate major incidents when necessary

Tools & Technologies

SQL ServerMicrosoft AzureMatrix42 solutionsITILPowerShell

Languages

German – Business Fluent

English – Business Fluent

Benefits

More Vacation Days

  • •Up to 6 additional days off for development

Social Impact

  • •One Social Day

Company Bike

  • •Bicycle leasing

Other Benefits

  • •Choice of additional benefit
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MATRIX42 and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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