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PAPacka

Technical Onboarding Manager - B2B Saas(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Technical onboarding for B2B SaaS platform, focusing on ERP data integration and migration. 2+ years SaaS implementation experience required. Hybrid work, ownership opportunities.

Requirements

  • 2+ years SaaS implementation, technical onboarding, or similar
  • Hands-on B2B software experience
  • Experience with data integrations (ERP, SFTP, CSV/Excel, APIs, EDI)
  • Ability to read, spot issues, and fix data structures independently
  • Clear and direct internal/external communication
  • Experience running workshops or training sessions
  • Strong sense of ownership and customer follow-through
  • Comfort building processes while evolving them
  • Fluent German
  • Fluent English

Tasks

  • Own customer relationship from contract to product adoption
  • Lead technical data integration with ERP systems and data sources
  • Conduct gap analyses of customer data structures
  • Ensure clean and complete data migration into Packa
  • Plan and run tailored onboarding workshops and training sessions
  • Handle support during onboarding: respond to emails, triage tickets
  • Collaborate with Engineering and Packaging specialists as needed
  • Work with Sales on pre-signing integration and onboarding questions
  • Gain knowledge of packaging topics and regulations
  • Collaborate with Product to shape future product development
  • Contribute to Packademy: build training content and resources
  • Define scalable onboarding processes

Work Experience

  • 2 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanFluent
  • EnglishFluent

Tools & Technologies

  • SaaS
  • ERP
  • SFTP
  • CSV
  • Excel
  • APIs
  • EDI

Benefits

Informal Culture

  • Creative freedom

Competitive Pay

  • Ownership

Flexible Working

  • Hybrid working

Career Advancement

  • Clear path for growth and development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Packa and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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