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BABase.com

Implementation Specialist (DACH)(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

End-to-end e-commerce SaaS implementation for DACH clients, including API integrations. 3+ years e-commerce implementation experience required. 30 vacation days, Christmas Eve and New Year's Eve off.

Requirements

  • 3+ years e-commerce implementation, SaaS onboarding, pre-sales, or solutions consulting experience
  • Experience with ERP integration, order processing systems, or retail operations
  • Understanding of e-commerce workflows, logistics, catalog and inventory management
  • Strong project management and stakeholder communication skills
  • Fluent German and proficient English
  • Comfort working with APIs, platform configuration tools, or basic scripting (e.g. PHP, JavaScript)
  • Strong problem-solving mindset, independent analysis, solution finding
  • Experience as Sales Engineer, Customer Success Engineer, or Technical Account Manager
  • Familiarity with e-commerce automation, shipping software, POS systems, or CRM tools
  • Managed an e-shop before
  • Startup experience and comfort in fast-paced environments

Tasks

  • Own and manage end-to-end implementation projects for DACH e-commerce clients
  • Conduct discovery calls to map client requirements, processes, and goals
  • Lead product walkthroughs and platform configuration
  • Perform API integrations with ERPs, shipping carriers, and marketplaces
  • Provide technical product training to merchants
  • Offer onboarding support to merchants
  • Collaborate with Sales, Marketing, Product, Onboarding, and Support teams
  • Troubleshoot integration issues
  • Coordinate with developers for integration issues
  • Develop reusable implementation templates
  • Create implementation guides
  • Write help center articles
  • Drive customer adoption of Base.com
  • Help clients optimize Base.com usage

Work Experience

  • 3 years

Education

  • Vocational certification

Languages

  • GermanNative
  • EnglishBusiness Fluent

Tools & Technologies

  • ERP
  • SaaS
  • APIs
  • PHP
  • JavaScript
  • POS systems
  • CRM tools

Benefits

Other Benefits

  • High autonomy

Flexible Working

  • Hybrid work model with flexibility

More Vacation Days

  • 30 vacation days per year
  • 24.12. off
  • 31.12. off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Base.com and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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