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Technical Customer Success Manager - Italy(m/w/x)
Guiding B2B customers on solar and heat pump systems, enhancing software with developer collaboration at a renewable tech firm. C2 Italian proficiency and engineering technical background required. Direct collaboration with developers on product enhancement.
Requirements
- C2-level Italian proficiency
- Experience in B2B SaaS customer service
- Technical background in engineering
- Previous experience in start-up ecosystem
- Motivation to drive change in renewables
- Excellent communication and presentation abilities
Tasks
- Act as the primary contact for B2B customers
- Resolve technical issues following contract signatures
- Guide customers through solar and heat pump system questions
- Collaborate with developers to enhance software using customer feedback
- Improve customer experience via calls and support chat
- Identify technical bottlenecks alongside the engineering team
- Plan and implement strategic growth and innovation projects
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- Italian – Native
- English – Business Fluent
Tools & Technologies
- B2B SaaS
Benefits
Healthcare & Fitness
- Gym membership
Snacks & Drinks
- Coffee
Team Events
- Regular team events
Modern Equipment
- MacBook
Not a perfect match?
- ReonicFull-timeOn-siteExperiencedBerlin
- Reonic
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Technical Customer Success Manager - Italy(m/w/x)
Guiding B2B customers on solar and heat pump systems, enhancing software with developer collaboration at a renewable tech firm. C2 Italian proficiency and engineering technical background required. Direct collaboration with developers on product enhancement.
Requirements
- C2-level Italian proficiency
- Experience in B2B SaaS customer service
- Technical background in engineering
- Previous experience in start-up ecosystem
- Motivation to drive change in renewables
- Excellent communication and presentation abilities
Tasks
- Act as the primary contact for B2B customers
- Resolve technical issues following contract signatures
- Guide customers through solar and heat pump system questions
- Collaborate with developers to enhance software using customer feedback
- Improve customer experience via calls and support chat
- Identify technical bottlenecks alongside the engineering team
- Plan and implement strategic growth and innovation projects
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- Italian – Native
- English – Business Fluent
Tools & Technologies
- B2B SaaS
Benefits
Healthcare & Fitness
- Gym membership
Snacks & Drinks
- Coffee
Team Events
- Regular team events
Modern Equipment
- MacBook
About the Company
Reonic
Industry
EnergyAutomation
Description
The company focuses on renewable technology and encourages innovative contributions from individuals.
Not a perfect match?
- Reonic
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