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Account Manager - Germany(m/w/x)
Guiding German energy installers on a heat pump operating system, translating feedback for product teams. B2B Customer Success or Service experience required, technical background preferred. Gym membership.
Requirements
- Experience in B2B Customer Success or Customer Service
- Comfort in direct customer conversations
- Technical or process-oriented background
- Startup experience as a plus
- Ability to operate with ambiguity and speed
- Motivation to drive change in renewables
- Excellent communication and presentation skills
- German (C2) and fluent English
Tasks
- Act as the primary contact for German B2B customers
- Guide energy installers from onboarding to long-term success
- Translate customer feedback into clear product requirements
- Collaborate with Product and Tech teams on improvements
- Streamline processes to enhance the customer experience
- Identify and drive upsell and expansion opportunities
- Coordinate with Sales to increase seat and module adoption
- Execute customer projects to improve product usage
- Conduct training sessions and Quarterly Business Reviews
- Develop rollout playbooks to drive measurable outcomes
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Benefits
Other Benefits
- Real ownership
Startup Environment
- Short decision paths
- Fast iteration cycles
Healthcare & Fitness
- Gym membership
Snacks & Drinks
- Coffee and drinks
Team Events
- Team events
Modern Equipment
- MacBook
Competitive Pay
- Competitive compensation
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Account Manager - Germany(m/w/x)
Guiding German energy installers on a heat pump operating system, translating feedback for product teams. B2B Customer Success or Service experience required, technical background preferred. Gym membership.
Requirements
- Experience in B2B Customer Success or Customer Service
- Comfort in direct customer conversations
- Technical or process-oriented background
- Startup experience as a plus
- Ability to operate with ambiguity and speed
- Motivation to drive change in renewables
- Excellent communication and presentation skills
- German (C2) and fluent English
Tasks
- Act as the primary contact for German B2B customers
- Guide energy installers from onboarding to long-term success
- Translate customer feedback into clear product requirements
- Collaborate with Product and Tech teams on improvements
- Streamline processes to enhance the customer experience
- Identify and drive upsell and expansion opportunities
- Coordinate with Sales to increase seat and module adoption
- Execute customer projects to improve product usage
- Conduct training sessions and Quarterly Business Reviews
- Develop rollout playbooks to drive measurable outcomes
Work Experience
- approx. 1 - 4 years
Education
- Vocational certification
Languages
- German – Native
- English – Business Fluent
Benefits
Other Benefits
- Real ownership
Startup Environment
- Short decision paths
- Fast iteration cycles
Healthcare & Fitness
- Gym membership
Snacks & Drinks
- Coffee and drinks
Team Events
- Team events
Modern Equipment
- MacBook
Competitive Pay
- Competitive compensation
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
autarc
Industry
EnergyAutomation
Description
The company is developing the leading operating system for heat pump installers, enabling a more digital and efficient installation process.
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