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REReonic

Technical Customer Success Manager - France(m/w/x)

Berlin
Full-timeOn-siteExperienced
Green Job

Guiding French B2B customers at renewable technology firm on solar and heat pump tech, translating feedback for software enhancements with developers. C2-level French proficiency and engineering technical background required. Leadership role, freedom to innovate.

Requirements

  • C2-level French proficiency
  • Experience in B2B SaaS customer service
  • Technical background in engineering
  • Previous experience in start-up ecosystem
  • Motivation to drive change in renewables
  • Excellent communication and presentation abilities

Tasks

  • Serve as the primary contact for French-speaking B2B customers
  • Resolve technical issues following contract signatures
  • Guide customers through solar and heat pump technical questions
  • Translate customer feedback into software enhancements with developers
  • Improve the customer experience via calls and support chat
  • Identify technical bottlenecks to refine engineering solutions
  • Plan and implement strategic projects to drive innovation

Education

  • Vocational certification

Languages

  • FrenchNative
  • EnglishBusiness Fluent

Tools & Technologies

  • B2B SaaS

Benefits

Competitive Pay

  • Competitive pay

Mentorship & Coaching

  • Personal and professional growth

Purpose-Driven Work

  • Leadership role

Startup Environment

  • Freedom to innovate

Informal Culture

  • Dynamic team environment

Healthcare & Fitness

  • Gym membership

Snacks & Drinks

  • Coffee

Team Events

  • Regular team events

Modern Equipment

  • MacBook
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