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RE
Reonic
yesterday

Technical Customer Success Manager - France(m/w/x)

Berlin
Full-timeOn-siteExperienced
Green Job

Description

You will drive the company's growth in the French market by solving technical challenges for B2B clients and collaborating with engineers to continuously refine the renewable energy software.

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Requirements

  • •C2-level French proficiency
  • •Experience in B2B SaaS customer service
  • •Technical background in engineering
  • •Previous experience in start-up ecosystem
  • •Motivation to drive change in renewables
  • •Excellent communication and presentation abilities

Education

Vocational certification

Tasks

  • •Serve as the primary contact for French-speaking B2B customers
  • •Resolve technical issues following contract signatures
  • •Guide customers through solar and heat pump technical questions
  • •Translate customer feedback into software enhancements with developers
  • •Improve the customer experience via calls and support chat
  • •Identify technical bottlenecks to refine engineering solutions
  • •Plan and implement strategic projects to drive innovation

Tools & Technologies

B2B SaaS

Languages

French – Native

English – Business Fluent

Benefits

Competitive Pay

  • •Competitive pay

Mentorship & Coaching

  • •Personal and professional growth

Purpose-Driven Work

  • •Leadership role

Startup Environment

  • •Freedom to innovate

Informal Culture

  • •Dynamic team environment

Healthcare & Fitness

  • •Gym membership

Snacks & Drinks

  • •Coffee

Team Events

  • •Regular team events

Modern Equipment

  • •MacBook
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Reonic and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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