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Technical Customer Success Manager - France(m/w/x)
Guiding French B2B customers at renewable technology firm on solar and heat pump tech, translating feedback for software enhancements with developers. C2-level French proficiency and engineering technical background required. Leadership role, freedom to innovate.
Requirements
- C2-level French proficiency
- Experience in B2B SaaS customer service
- Technical background in engineering
- Previous experience in start-up ecosystem
- Motivation to drive change in renewables
- Excellent communication and presentation abilities
Tasks
- Serve as the primary contact for French-speaking B2B customers
- Resolve technical issues following contract signatures
- Guide customers through solar and heat pump technical questions
- Translate customer feedback into software enhancements with developers
- Improve the customer experience via calls and support chat
- Identify technical bottlenecks to refine engineering solutions
- Plan and implement strategic projects to drive innovation
Education
- Vocational certification
Languages
- French – Native
- English – Business Fluent
Tools & Technologies
- B2B SaaS
Benefits
Competitive Pay
- Competitive pay
Mentorship & Coaching
- Personal and professional growth
Purpose-Driven Work
- Leadership role
Startup Environment
- Freedom to innovate
Informal Culture
- Dynamic team environment
Healthcare & Fitness
- Gym membership
Snacks & Drinks
- Coffee
Team Events
- Regular team events
Modern Equipment
- MacBook
Not a perfect match?
- ReonicFull-timeOn-siteExperiencedBerlin
- Reonic
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Technical Customer Success Manager - France(m/w/x)
Guiding French B2B customers at renewable technology firm on solar and heat pump tech, translating feedback for software enhancements with developers. C2-level French proficiency and engineering technical background required. Leadership role, freedom to innovate.
Requirements
- C2-level French proficiency
- Experience in B2B SaaS customer service
- Technical background in engineering
- Previous experience in start-up ecosystem
- Motivation to drive change in renewables
- Excellent communication and presentation abilities
Tasks
- Serve as the primary contact for French-speaking B2B customers
- Resolve technical issues following contract signatures
- Guide customers through solar and heat pump technical questions
- Translate customer feedback into software enhancements with developers
- Improve the customer experience via calls and support chat
- Identify technical bottlenecks to refine engineering solutions
- Plan and implement strategic projects to drive innovation
Education
- Vocational certification
Languages
- French – Native
- English – Business Fluent
Tools & Technologies
- B2B SaaS
Benefits
Competitive Pay
- Competitive pay
Mentorship & Coaching
- Personal and professional growth
Purpose-Driven Work
- Leadership role
Startup Environment
- Freedom to innovate
Informal Culture
- Dynamic team environment
Healthcare & Fitness
- Gym membership
Snacks & Drinks
- Coffee
Team Events
- Regular team events
Modern Equipment
- MacBook
About the Company
Reonic
Industry
EnergyAutomation
Description
The company focuses on renewable technology and encourages innovative contributions from individuals.
Not a perfect match?
- Reonic
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