SumUp
Customer Support Agent - DE(m/w/x)
Full-timeOn-siteNot specified
Berlin
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LILightspeed Commerce
Support Specialist, German speaking(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Troubleshooting hardware/software for a cloud commerce platform, assisting hospitality businesses. Excellent German and English verbal/written communication skills required. Unlimited annual leave, £400 health/wellbeing bonus, private healthcare.
Requirements
- Previous customer service experience or technical support
- Strong attention to detail
- Excellent verbal and written communication skills in German and English
- Basic experience using common online, mobile, and desktop platforms
- Experience interacting with customers through Phone, Email, Ticketing, and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
- Passion in technology
- Working knowledge of Mac OS and basic knowledge of HTML/CSS
- Hospitality experience
- Dutch or French written and verbal communication skills
Tasks
- Serve as the first point of contact for customers
- Assist customers with a variety of requests
- Investigate and troubleshoot hardware and software issues
- Engage positively with hospitality customers and partners
- Maintain high support standards via phone, chat, and email
- Utilize troubleshooting techniques to identify customer issues
- Document and track customer interactions in support platforms
- Assist in identifying and escalating product issues to Quality Assurance
- Promote improvements to products and services
- Work within a schedule to ensure customer support availability
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
- Dutch – Basic
- French – Basic
Tools & Technologies
- iOS
- Mac OS
- HTML
- CSS
Benefits
More Vacation Days
- Unlimited Annual Leave
Healthcare & Fitness
- £400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
Ergonomic Workplace
- Optical cover
Competitive Pay
- Equity for all Lightspeeders
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lightspeed Commerce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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LILightspeed Commerce
Support Specialist, German speaking(m/w/x)
Berlin
Full-timeOn-siteExperienced
Nejo AI Summary
Troubleshooting hardware/software for a cloud commerce platform, assisting hospitality businesses. Excellent German and English verbal/written communication skills required. Unlimited annual leave, £400 health/wellbeing bonus, private healthcare.
Requirements
- Previous customer service experience or technical support
- Strong attention to detail
- Excellent verbal and written communication skills in German and English
- Basic experience using common online, mobile, and desktop platforms
- Experience interacting with customers through Phone, Email, Ticketing, and Live Chat platforms
- Experience or knowledge of the Hospitality industry
- Experience supporting a SaaS product
- Experience supporting an iOS application
- Computer networking experience or interest
- Passion in technology
- Working knowledge of Mac OS and basic knowledge of HTML/CSS
- Hospitality experience
- Dutch or French written and verbal communication skills
Tasks
- Serve as the first point of contact for customers
- Assist customers with a variety of requests
- Investigate and troubleshoot hardware and software issues
- Engage positively with hospitality customers and partners
- Maintain high support standards via phone, chat, and email
- Utilize troubleshooting techniques to identify customer issues
- Document and track customer interactions in support platforms
- Assist in identifying and escalating product issues to Quality Assurance
- Promote improvements to products and services
- Work within a schedule to ensure customer support availability
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Business Fluent
- English – Business Fluent
- Dutch – Basic
- French – Basic
Tools & Technologies
- iOS
- Mac OS
- HTML
- CSS
Benefits
More Vacation Days
- Unlimited Annual Leave
Healthcare & Fitness
- £400 annually towards Health and Wellbeing
- Dental cover
- Private healthcare
Ergonomic Workplace
- Optical cover
Competitive Pay
- Equity for all Lightspeeders
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lightspeed Commerce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Lightspeed Commerce
Industry
IT
Description
The company powers businesses with a cloud commerce platform that simplifies and unifies online and physical operations.
Not a perfect match?
- SumUp
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