IVY Partners
Business Support Analyst(m/w/x)
Full-timeOn-siteExperienced
Genf
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BO
BottomlineSupport Analyst(m/w/x)
Genf
Full-timeOn-siteExperienced
Description
As a Support Analyst, you will play a vital role in ensuring customer satisfaction by troubleshooting technical issues and providing accurate feedback. Your daily tasks will involve analyzing product situations, managing cases, and collaborating with various teams to deliver effective solutions.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •University Degree in IT or equivalent
- •2 to 4 years’ experience in a similar role
- •Experience with Linux and Windows operating systems
- •Experience with SalesForce or similar ITSM tool
- •Solid understanding of ITIL processes
- •ITIL 4 foundation certification
- •Experience with Knowledge base management using KCS methodology
- •Proficiency in SQL queries
- •Knowledge of Fintech environment
- •Proven analytical and problem-solving abilities
- •Ability to prioritize and execute tasks in high-pressure environment
- •Exceptional customer service orientation
- •Experience in team-oriented, collaborative environment
- •Rigorous, methodical, and organized
- •Sense of responsibility appropriate to banking industry
- •Exceptional oral and written communication skills
- •Highly self-motivated and directed
- •Multi-tasking abilities
Education
Bachelor's degree
OR
Vocational certification
Work Experience
2 - 4 years
Tasks
- •Analyze and reproduce product issues
- •Define and request configuration solutions
- •Deliver high-quality technical directives
- •Follow up, resolve, or escalate cases using ITIL procedures
- •Track and update cases in the ITSM management system
- •Communicate clearly with internal, third-party, and client teams
- •Manage multiple cases simultaneously
- •Participate in the 24/7 OnCall rota
Tools & Technologies
LinuxWindowsSalesForceITILSQL
Languages
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bottomline and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BO
BottomlineSupport Analyst(m/w/x)
Genf
Full-timeOn-siteExperienced
New Job?Nejo!
The AI Job Search Engine
Description
As a Support Analyst, you will play a vital role in ensuring customer satisfaction by troubleshooting technical issues and providing accurate feedback. Your daily tasks will involve analyzing product situations, managing cases, and collaborating with various teams to deliver effective solutions.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •University Degree in IT or equivalent
- •2 to 4 years’ experience in a similar role
- •Experience with Linux and Windows operating systems
- •Experience with SalesForce or similar ITSM tool
- •Solid understanding of ITIL processes
- •ITIL 4 foundation certification
- •Experience with Knowledge base management using KCS methodology
- •Proficiency in SQL queries
- •Knowledge of Fintech environment
- •Proven analytical and problem-solving abilities
- •Ability to prioritize and execute tasks in high-pressure environment
- •Exceptional customer service orientation
- •Experience in team-oriented, collaborative environment
- •Rigorous, methodical, and organized
- •Sense of responsibility appropriate to banking industry
- •Exceptional oral and written communication skills
- •Highly self-motivated and directed
- •Multi-tasking abilities
Education
Bachelor's degree
OR
Vocational certification
Work Experience
2 - 4 years
Tasks
- •Analyze and reproduce product issues
- •Define and request configuration solutions
- •Deliver high-quality technical directives
- •Follow up, resolve, or escalate cases using ITIL procedures
- •Track and update cases in the ITSM management system
- •Communicate clearly with internal, third-party, and client teams
- •Manage multiple cases simultaneously
- •Participate in the 24/7 OnCall rota
Tools & Technologies
LinuxWindowsSalesForceITILSQL
Languages
English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bottomline and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bottomline
Industry
FinancialServices
Description
The company is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually.
Not a perfect match?
- IVY Partners
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Full-timeOn-siteExperiencedGenf - Banque Lombard Odier & Cie SA
Application Support Specialist - Front Office(m/w/x)
Full-timeOn-siteNot specifiedGenf - Banque Lombard Odier & Cie SA
Junior HRIS Environment & Support Specialist(m/w/x)
Full-timeOn-siteJuniorGenf - 100 Banque Lombard Odier & Cie SA
Business Analyst – Client Platform Advisory(m/w/x)
Full-timeOn-siteSeniorGenf - Sword Services
Technical Specialist / RedHat OpenShift System Administrator(m/w/x)
Full-timeOn-siteExperiencedGenf