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IV
IVY Partners
28d ago

Business Support Analyst(m/w/x)

Genf
Full-timeOn-siteExperienced

Description

In this role, you will provide essential support for Investment Platform applications by resolving user issues and enhancing processes. Your daily responsibilities will include training users, managing incidents, and collaborating with teams to improve services.

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Requirements

  • •University degree in technology or related discipline, preferably with a focus on finance
  • •Relevant professional experience within asset management or banking industry
  • •Strong knowledge of financial instruments such as Fixed Income, Derivatives, Equities, and FX
  • •Demonstrated experience in application support; solid expertise in SimCorp OMS/book of record
  • •Good command of Windows, UNIX, SQL, and Oracle, with proven database querying capabilities
  • •Knowledge of ITIL best practices is an advantage
  • •Analytical and solution-driven mindset, able to perform efficiently under pressure with a high sense of ownership
  • •Excellent communication skills, with the confidence to interact with stakeholders at all levels
  • •Full professional proficiency in English and a good level of French
  • •Team-oriented and comfortable collaborating with colleagues across different locations

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Provide end-to-end business and technical support for Investment Platform applications
  • •Handle major incidents effectively
  • •Deliver first- and second-level support to users
  • •Ensure timely resolution of incidents and service requests
  • •Support the T+1 settlement process for U.S. transactions
  • •Participate in an on-call rotation
  • •Escalate issues to third-line support when necessary
  • •Deliver training and coaching to application users
  • •Stay informed about changes to applications and business processes
  • •Develop strong relationships with users to understand their needs
  • •Identify and recommend opportunities for enhancements with product teams
  • •Maintain clear documentation of support processes and procedures

Tools & Technologies

WindowsUNIXSQLOracleSimCorp OMS

Languages

English – Business Fluent

French – Advanced

Find the original job posting in its most current version here. Nejo automatically captured this job from the website of IVY Partners and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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