Michael Kors (Switzerland) GmbH
Analyst, Inventory Control(m/w/x)
Full-timeOn-siteExperienced
Manno
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MIMichael Kors (Switzerland) GmbH
Store Maintenance Helpdesk Coordinator(m/w/x)
Manno
Full-timeOn-siteExperienced
Nejo AI Summary
First-level support for retail store maintenance requests via Facility Management system. Strong service and helpdesk mindset required. Cross-brand discount, exclusive employee sales.
Requirements
- Strong service and helpdesk mindset
- Ability to prioritize and manage requests
- High attention to detail
- Structured working approach
- Clear and professional communication skills
- Problem solving attitude
- Confidence using ticketing systems
- Confidence using digital platforms
- Ability to work with technical teams
- Ability to work with operational teams
- Previous experience in Helpdesk
- Previous experience in Facility Management
- Previous experience in Retail Operations
- Familiarity with retail maintenance processes
- Awareness of Health & Safety principles
Tasks
- Serve as primary contact for retail stores, concessions, wholesale, and travel retail
- Provide first level support for maintenance requests
- Guide users on correct ticket submission
- Handle incoming requests in a structured, service-oriented, and solution-focused manner
- Monitor and manage all tickets in the Facility Management system
- Perform initial quality check on each ticket
- Ensure clear and complete issue descriptions
- Verify correct categorization and priority
- Attach required photos or documentation
- Identify and flag urgent or Health & Safety-critical issues
- Assign tickets to appropriate internal teams or vendors
- Determine ticket assignment based on issue type, priority, and store location
- Ensure correct ticket ownership and handover to Store Maintenance teams
- Support FM team with first level follow-ups and status monitoring
- Communicate with stores for additional information
- Determine nature and urgency of repair problems
- Report repair problems to appropriate vendors
- Maintain service records database for all store locations
- Communicate progress of repairs with regular updates
- Review and approve invoices
- Maintain accurate reporting to the F&M Manager
- Control maintenance calendar for domestic retail
- Establish job priorities and time frames
- Coordinate helpdesk team to address all relevant requests
- Manage facilities database
- Ensure follow-up and updates of tasks in the system
- Keep track and update facilities department files monthly
- Maintain records and contracts of external contractors
- Support creation and updates of facilities and maintenance policies
- Provide occasional front desk support during receptionist absence
- Track all communication and actions within the system
- Perform other administrative duties
- Contribute to maintaining high data quality standards
- Support continuous improvement of helpdesk and ticketing processes
- Identify recurring issues and incorrect submissions
- Assist with basic reporting and operational data collection
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- ticketing systems
Benefits
Corporate Discounts
- Cross-brand Discount
- Exclusive Employee Sales
Generous Parental Leave
- Paid Parental Leave
More Vacation Days
- Generous Holiday Schedule
Flexible Working
- Summer Fridays
- Flexible working hours
Career Advancement
- Internal mobility across Capri Brands
Mental Health Support
- Thrive Wellness Program
- LifeWorks Employee Assistance Program
Other Benefits
- Connected Communities
Startup Environment
- Inspired Innovation
Purpose-Driven Work
- Responsible Future
- Meaningful Experiences
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Michael Kors (Switzerland) GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MIMichael Kors (Switzerland) GmbH
Store Maintenance Helpdesk Coordinator(m/w/x)
Manno
Full-timeOn-siteExperienced
Nejo AI Summary
First-level support for retail store maintenance requests via Facility Management system. Strong service and helpdesk mindset required. Cross-brand discount, exclusive employee sales.
Requirements
- Strong service and helpdesk mindset
- Ability to prioritize and manage requests
- High attention to detail
- Structured working approach
- Clear and professional communication skills
- Problem solving attitude
- Confidence using ticketing systems
- Confidence using digital platforms
- Ability to work with technical teams
- Ability to work with operational teams
- Previous experience in Helpdesk
- Previous experience in Facility Management
- Previous experience in Retail Operations
- Familiarity with retail maintenance processes
- Awareness of Health & Safety principles
Tasks
- Serve as primary contact for retail stores, concessions, wholesale, and travel retail
- Provide first level support for maintenance requests
- Guide users on correct ticket submission
- Handle incoming requests in a structured, service-oriented, and solution-focused manner
- Monitor and manage all tickets in the Facility Management system
- Perform initial quality check on each ticket
- Ensure clear and complete issue descriptions
- Verify correct categorization and priority
- Attach required photos or documentation
- Identify and flag urgent or Health & Safety-critical issues
- Assign tickets to appropriate internal teams or vendors
- Determine ticket assignment based on issue type, priority, and store location
- Ensure correct ticket ownership and handover to Store Maintenance teams
- Support FM team with first level follow-ups and status monitoring
- Communicate with stores for additional information
- Determine nature and urgency of repair problems
- Report repair problems to appropriate vendors
- Maintain service records database for all store locations
- Communicate progress of repairs with regular updates
- Review and approve invoices
- Maintain accurate reporting to the F&M Manager
- Control maintenance calendar for domestic retail
- Establish job priorities and time frames
- Coordinate helpdesk team to address all relevant requests
- Manage facilities database
- Ensure follow-up and updates of tasks in the system
- Keep track and update facilities department files monthly
- Maintain records and contracts of external contractors
- Support creation and updates of facilities and maintenance policies
- Provide occasional front desk support during receptionist absence
- Track all communication and actions within the system
- Perform other administrative duties
- Contribute to maintaining high data quality standards
- Support continuous improvement of helpdesk and ticketing processes
- Identify recurring issues and incorrect submissions
- Assist with basic reporting and operational data collection
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- ticketing systems
Benefits
Corporate Discounts
- Cross-brand Discount
- Exclusive Employee Sales
Generous Parental Leave
- Paid Parental Leave
More Vacation Days
- Generous Holiday Schedule
Flexible Working
- Summer Fridays
- Flexible working hours
Career Advancement
- Internal mobility across Capri Brands
Mental Health Support
- Thrive Wellness Program
- LifeWorks Employee Assistance Program
Other Benefits
- Connected Communities
Startup Environment
- Inspired Innovation
Purpose-Driven Work
- Responsible Future
- Meaningful Experiences
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Michael Kors (Switzerland) GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Michael Kors (Switzerland) GmbH
Industry
Fashion
Description
The company is committed to providing a fair and accessible recruitment process.
Not a perfect match?
- Michael Kors (Switzerland) GmbH
Analyst, Inventory Control(m/w/x)
Full-timeOn-siteExperiencedManno - Michael Kors (Switzerland) GmbH
Supervisor, Accounts Payable(m/w/x)
Full-timeOn-siteExperiencedManno - BVZH Bank Vontobel AG
Receptionist & Cash Services Associate(m/w/x)
Full-timeOn-siteExperiencedLugano - TRASFOR S.A.
Maintenance Manager(m/w/x)
Full-timeOn-siteSeniorMolinazzo - Livit AG
Impiegato:ta di commercio AFC(m/w/x)
Full-timeInternshipOn-siteLugano