Merkle Switzerland AG
Senior Salesforce Consultant(m/w/x)
Full-timeOn-siteSenior
Genf
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SASalesforce
Senior Manager - Nonprofit - Customer Success Manager(m/w/x)
Genf
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Driving customer success for Salesforce Nonprofit Cloud, advising on maximizing platform value. Minimum 7 years in technical customer success or solutions architecture required. Flexible office accommodations, 4-day work week.
Requirements
- Minimum 7 years experience in Technical Customer Success, Salesforce CRM, SaaS platform use, project leadership, technology solutions development, technical solutions, or solutions architecture
- Experience with Salesforce Nonprofit Cloud or competing platform
- 4+ years experience in management consulting
- Exceptional communication and presentation skills
- Skills for analyzing technical concepts and translating to business terms
- Ability to explain complex technical concepts in business terms
- Knowledge of software development process and design methodologies
- Experience leading cross-functional teams for customer needs resolution
- Experience working with NGO customers
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Experience working with Enterprise-level customers
Tasks
- Serve as a trusted advisor for customer organizations
- Forge deep relationships with customers and account teams
- Maintain awareness of key customer events and needs
- Help customers achieve maximum value from Salesforce investment
- Manage expectations and communications during major incidents
- Orchestrate all Signature deliverables and experiences
- Cultivate stakeholder relationships with IT and business leaders
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise on adoption of new Salesforce features
- Identify and mitigate implementation risks
- Communicate the value of Signature Success
- Ensure collaborators understand Signature Success value
- Advocate for customers during high-severity case resolution
- Travel to customer sites as needed
- Be available for after-hour or weekend coverage
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce CRM
- SaaS
- Salesforce Nonprofit Cloud
- Salesforce
Benefits
Flexible Working
- Flexible office accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Salesforce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SASalesforce
Senior Manager - Nonprofit - Customer Success Manager(m/w/x)
Genf
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Driving customer success for Salesforce Nonprofit Cloud, advising on maximizing platform value. Minimum 7 years in technical customer success or solutions architecture required. Flexible office accommodations, 4-day work week.
Requirements
- Minimum 7 years experience in Technical Customer Success, Salesforce CRM, SaaS platform use, project leadership, technology solutions development, technical solutions, or solutions architecture
- Experience with Salesforce Nonprofit Cloud or competing platform
- 4+ years experience in management consulting
- Exceptional communication and presentation skills
- Skills for analyzing technical concepts and translating to business terms
- Ability to explain complex technical concepts in business terms
- Knowledge of software development process and design methodologies
- Experience leading cross-functional teams for customer needs resolution
- Experience working with NGO customers
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Experience working with Enterprise-level customers
Tasks
- Serve as a trusted advisor for customer organizations
- Forge deep relationships with customers and account teams
- Maintain awareness of key customer events and needs
- Help customers achieve maximum value from Salesforce investment
- Manage expectations and communications during major incidents
- Orchestrate all Signature deliverables and experiences
- Cultivate stakeholder relationships with IT and business leaders
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise on adoption of new Salesforce features
- Identify and mitigate implementation risks
- Communicate the value of Signature Success
- Ensure collaborators understand Signature Success value
- Advocate for customers during high-severity case resolution
- Travel to customer sites as needed
- Be available for after-hour or weekend coverage
Work Experience
- 7 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- Salesforce CRM
- SaaS
- Salesforce Nonprofit Cloud
- Salesforce
Benefits
Flexible Working
- Flexible office accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Salesforce and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Salesforce
Industry
IT
Description
Salesforce is the #1 AI CRM, driving business innovation and customer success through AI.
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