AO Foundation
Assistant to Head IT / Team Assistant(m/w/x)
Full-timeWith HomeofficeSenior
Davos
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AOAO Foundation
Senior Manager IT Service Delivery & Operations(m/w/x)
Davos
Full-timeWith Home OfficeSenior
Nejo AI Summary
In this role, you will oversee the delivery of IT services, ensuring they meet business needs while managing a team of 17. Your day-to-day responsibilities will include strategic planning, hands-on management of infrastructure, and collaboration with various stakeholders to enhance service quality.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 5–10 years in IT service delivery, operations, or infrastructure management
- 5 years or more experience in leading teams
- Certifications (preferred): ITIL Foundation/Expert, PMP, ISO 20000, or similar
- Strong leadership and communication abilities
- High impact regarding trust, productivity and service quality as leader, manager and mentor
- Deep understanding of ITSM frameworks and related best practices in Service Delivery
- Proficiency in IT infrastructure, cloud services, and enterprise systems
- Experience with tools like ServiceNow, Jira, SCCM, or similar
- Experience with DevSecOps working model
- Fluency in English; Fluency in German or other languages as added value
Tasks
- Design and manage IT service delivery for stakeholders
- Conceive and implement cloud infrastructure projects
- Develop the IT Target operating model with leadership
- Serve as the main contact for service issues and escalations
- Implement security controls to protect cloud infrastructure
- Lead initiatives for service improvement and customer satisfaction
- Design and implement data storage and archiving solutions
- Create disaster recovery plans for cloud services
- Align closely with IT Operations and related activities
- Coordinate with vendors for hardware and software support
- Mentor IT support and operations teams
- Update the skill matrix and ensure team skill development
- Collaborate with business units to align IT services
- Foster a culture of accountability and continuous improvement
- Ensure compliance with IT policies and regulatory requirements
- Participate in IT audits and risk assessments
- Maintain documentation for operational procedures
- Monitor and report on service performance and improvements
- Provide insights and recommendations to senior leadership
Work Experience
5 - 10 years
Education
Bachelor's degree
Languages
English – Business FluentGerman – Basic
Tools & Technologies
ServiceNowJiraSCCM
Benefits
Flexible Working
- •High degree of flexibility regarding working hours and location
Diverse Work
- •Interesting and varied job
- •Part of a highly committed international team
Modern Equipment
- •Modern infrastructure
Other Benefits
- •Generous package of social benefits
More Vacation Days
- •Supplementary vacation days
Retirement Plans
- •Pension scheme contributions
Learning & Development
- •Internal skills training opportunities
- •Support for continued education
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AO Foundation and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AOAO Foundation
Senior Manager IT Service Delivery & Operations(m/w/x)
Davos
Full-timeWith Home OfficeSenior
Nejo AI Summary
In this role, you will oversee the delivery of IT services, ensuring they meet business needs while managing a team of 17. Your day-to-day responsibilities will include strategic planning, hands-on management of infrastructure, and collaboration with various stakeholders to enhance service quality.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 5–10 years in IT service delivery, operations, or infrastructure management
- 5 years or more experience in leading teams
- Certifications (preferred): ITIL Foundation/Expert, PMP, ISO 20000, or similar
- Strong leadership and communication abilities
- High impact regarding trust, productivity and service quality as leader, manager and mentor
- Deep understanding of ITSM frameworks and related best practices in Service Delivery
- Proficiency in IT infrastructure, cloud services, and enterprise systems
- Experience with tools like ServiceNow, Jira, SCCM, or similar
- Experience with DevSecOps working model
- Fluency in English; Fluency in German or other languages as added value
Tasks
- Design and manage IT service delivery for stakeholders
- Conceive and implement cloud infrastructure projects
- Develop the IT Target operating model with leadership
- Serve as the main contact for service issues and escalations
- Implement security controls to protect cloud infrastructure
- Lead initiatives for service improvement and customer satisfaction
- Design and implement data storage and archiving solutions
- Create disaster recovery plans for cloud services
- Align closely with IT Operations and related activities
- Coordinate with vendors for hardware and software support
- Mentor IT support and operations teams
- Update the skill matrix and ensure team skill development
- Collaborate with business units to align IT services
- Foster a culture of accountability and continuous improvement
- Ensure compliance with IT policies and regulatory requirements
- Participate in IT audits and risk assessments
- Maintain documentation for operational procedures
- Monitor and report on service performance and improvements
- Provide insights and recommendations to senior leadership
Work Experience
5 - 10 years
Education
Bachelor's degree
Languages
English – Business FluentGerman – Basic
Tools & Technologies
ServiceNowJiraSCCM
Benefits
Flexible Working
- •High degree of flexibility regarding working hours and location
Diverse Work
- •Interesting and varied job
- •Part of a highly committed international team
Modern Equipment
- •Modern infrastructure
Other Benefits
- •Generous package of social benefits
More Vacation Days
- •Supplementary vacation days
Retirement Plans
- •Pension scheme contributions
Learning & Development
- •Internal skills training opportunities
- •Support for continued education
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of AO Foundation and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
AO Foundation
Industry
Healthcare
Description
The company is a not-for-profit organization specializing in the surgical treatment of trauma and musculoskeletal disorders.
Not a perfect match?
- AO Foundation
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