Maersk Logistics & Services USA Inc.
IT Support Technician(m/w/x)
Full-timeOn-siteNot specified
Philippsburg
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MAMaersk Logistics & Services USA Inc.
Senior IT Support Technician(m/w/x)
Philippsburg
Full-timeOn-siteSenior
Nejo AI Summary
2nd/3rd level IT support for global container logistics operations via ServiceNow. Basic understanding of warehouse operations and IT infrastructure troubleshooting needed. Global incident management, vendor coordination.
Requirements
- Strong 2nd level desktop support skills
- Proficiency with end-user devices and mobile device setup
- Experience with Wi-Fi/WLAN and video conferencing tools
- Basic understanding of warehouse operations
- Familiarity with IT infrastructure and basic troubleshooting
- Knowledge of ITSM tools and ITIL V3 Foundation certification
- Strong customer service mindset and problem-solving ability
- Excellent communication and collaboration skills
- Presentation and training abilities for small groups
- Good English and German skills
Tasks
- Set up and maintain end-user hardware
- Provide 2nd and 3rd level IT support via ServiceNow
- Coordinate with vendors for hardware issues
- Take ownership of complex incidents
- Manage incidents and problems
- Support local IT projects and rollouts
- Maintain accurate asset records in the central CMDB
- Serve as primary IT support at your location
- Provide occasional support for other sites across Europe
- Participate in IT-related projects
- Provide remote and on-site support as needed
- Be available for on-call support
- Represent and promote IT services within the organization
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Windows 10
- VPN
- Citrix
- Microsoft 365
- iOS
- Android
- Teams Rooms
- IP softphones
- Teams Live Events
- ServiceNow
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Maersk Logistics & Services USA Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MAMaersk Logistics & Services USA Inc.
Senior IT Support Technician(m/w/x)
Philippsburg
Full-timeOn-siteSenior
Nejo AI Summary
2nd/3rd level IT support for global container logistics operations via ServiceNow. Basic understanding of warehouse operations and IT infrastructure troubleshooting needed. Global incident management, vendor coordination.
Requirements
- Strong 2nd level desktop support skills
- Proficiency with end-user devices and mobile device setup
- Experience with Wi-Fi/WLAN and video conferencing tools
- Basic understanding of warehouse operations
- Familiarity with IT infrastructure and basic troubleshooting
- Knowledge of ITSM tools and ITIL V3 Foundation certification
- Strong customer service mindset and problem-solving ability
- Excellent communication and collaboration skills
- Presentation and training abilities for small groups
- Good English and German skills
Tasks
- Set up and maintain end-user hardware
- Provide 2nd and 3rd level IT support via ServiceNow
- Coordinate with vendors for hardware issues
- Take ownership of complex incidents
- Manage incidents and problems
- Support local IT projects and rollouts
- Maintain accurate asset records in the central CMDB
- Serve as primary IT support at your location
- Provide occasional support for other sites across Europe
- Participate in IT-related projects
- Provide remote and on-site support as needed
- Be available for on-call support
- Represent and promote IT services within the organization
Work Experience
- approx. 4 - 6 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- Windows 10
- VPN
- Citrix
- Microsoft 365
- iOS
- Android
- Teams Rooms
- IP softphones
- Teams Live Events
- ServiceNow
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Maersk Logistics & Services USA Inc. and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Maersk Logistics & Services USA Inc.
Industry
Logistics
Description
The company is a true integrator of container logistics, connecting and simplifying customers’ supply chains through global end-to-end solutions.
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