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DX
DXC Technology
5mo ago

Onsite IT Support Technician(m/w/x)

Eschborn, Berlin, Potsdam, Dresden, Gerlingen, München, Hamburg, Markdorf, Ratingen, St. Ingbert
Full-timeOn-siteExperienced

Description

In this role, you will ensure the smooth operation of IT systems while providing hands-on support for software and hardware issues. Your day-to-day responsibilities will involve guiding users through technical challenges, managing service tickets, and training end users to enhance their digital experience.

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Requirements

  • •Two or more years of relevant experience
  • •Fluency in German and English
  • •Willingness to work onsite at client locations
  • •Strong personal commitment to quality service and good interpersonal skills

Work Experience

2 years

Tasks

  • •Ensure efficient operation and maintenance of IT systems
  • •Inspect and prioritize systems for optimal performance
  • •Provide effective solutions for software and hardware issues
  • •Respond to user inquiries with step-by-step guidance
  • •Record technical issues and solutions in the Knowledge Management System
  • •Update knowledge articles with relevant information
  • •Train and educate end users on IT systems
  • •Handle ServiceNow tickets
  • •Assist with software deployment and related issues
  • •Support Microsoft Windows and Apple operating systems
  • •Provide assistance with Microsoft Office 365 suite
  • •Guide users on assigned IT devices and software
  • •Support standard and non-standard hardware devices
  • •Perform basic hardware support for desktops and laptops
  • •Provide Smart Hands support for various devices
  • •Support meeting room equipment and network cabling
  • •Manage document assets and knowledge maintenance
  • •Oversee stock management of IT goods
  • •Conduct end user training and education

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible working time models

Competitive Pay

  • •Attractive salary package

Mentorship & Coaching

  • •Training and mentoring
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