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CACapmo

Senior Customer Success Manager(m/w/x)

München, Berlin
Full-timeWith Home OfficeSenior
AI/ML
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Customer lifecycle management at B2B SaaS provider for construction project management. 5+ years CS/AM experience in B2B SaaS environment required. Employee participation program, 1.500 € annual budget, unlimited gym check-ins.

Requirements

  • Mindestens 5 Jahre Erfahrung im Customer Success oder Account Management in einem B2B SaaS Umfeld
  • Erfahrung mit Enterprise- und Mid-Market-Kunden, idealerweise in der Bau-, PropTech- oder Construction-Tech-Branche
  • Strategisches Denken und Hands-on-Mentalität, C-Level-Beziehungen managen
  • Datengetriebenes Arbeiten und souveräner Umgang mit Tools wie HubSpot, Notion, Slack und AI-Tools
  • Hervorragende Kommunikationsfähigkeiten in Deutsch und Englisch

Tasks

  • Den gesamten Customer Lifecycle verantworten
  • Regelmäßige QBRs und Strategiegespräche durchführen
  • Persönliche Kundentermine wahrnehmen
  • Eng mit Account Executives, Product und Support zusammenarbeiten
  • Nutzungsdaten analysieren und Risiken oder Upsell-Potenziale erkennen
  • Kundenfeedback systematisch sammeln und an das Produktteam weiterleiten
  • Prozesse, Playbooks und Automationen entwickeln

Work Experience

  • 5 - 7 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • German – Business Fluent
  • English – Business Fluent

Tools & Technologies

  • HubSpot
  • Notion
  • Slack
  • AI-Tools

Benefits

Competitive Pay

  • Mitarbeiterbeteiligungsprogramm

Additional Allowances

  • Jährliches Budget von 1.500 €
  • Mobilitätsbudget

Learning & Development

  • Zwei Development Days

Healthcare & Fitness

  • Unbegrenzte Check-Ins zu Fitnessstudios

Free or Subsidized Food

  • Mittagszuschuss

Mental Health Support

  • Zugang zu professioneller Unterstützung

Retirement Plans

  • Bezug zur betrieblichen Altersvorsorge

Flexible Working

  • Home Office möglich

Startup Environment

  • Echtes Start-up-Flair

Informal Culture

  • Offene Feedback- und Fehlerkultur

Team Events

  • Events und Company Week
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Capmo and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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