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HIHITACHI ENERGY HOLDINGS LTD

Regional IT Service Delivery Manager(m/w/x)

Zürich
Full-timeOn-siteSenior

Main IT contact and consultant for large-scale factory construction projects. 10+ years IT operations leadership and 5+ years multi-site project management experience required. Coordination with global IT and third-party suppliers.

Requirements

  • Bachelor's degree in information technology, business, engineering, or related field
  • 10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles
  • 5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders
  • Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions
  • Experience with manufacturing operations methods, process, and change management
  • Strong proficiency with IT service management platforms (ServiceNow), Microsoft enterprise tools (Azure, DevOps, Office 365), and process improvement methodologies
  • Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge

Tasks

  • Act as the main contact between central IT services and the Service Business Unit
  • Consult with Hub Managers, LSU Managers, and application owners on IT needs
  • Ensure end-to-end IT service delivery across all Service sites
  • Coordinate with global IT support and third-party suppliers
  • Aggregate and prioritize demands from business stakeholders
  • Translate requirements into actionable IT service improvements
  • Lead escalation management and coordinate issue resolution
  • Maintain service continuity while addressing local and regional priorities
  • Oversee implementation of global IT standards and processes
  • Ensure consistent policy compliance across all locations
  • Develop a comprehensive understanding of each site's operational needs
  • Inform regional strategy based on systems architecture and stakeholder landscape
  • Serve as the single point of contact for global IT projects and changes
  • Ensure smooth coordination between business units and central IT
  • Minimize operational disruption during project implementations
  • Ensure compliance with external and internal regulations and guidelines

Work Experience

  • 10 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • ServiceNow
  • Azure
  • DevOps
  • Office 365
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of HITACHI ENERGY HOLDINGS LTD and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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