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Regional IT Service Delivery Manager(m/w/x)
Main IT contact and consultant for large-scale factory construction projects. 10+ years IT operations leadership and 5+ years multi-site project management experience required. Coordination with global IT and third-party suppliers.
Requirements
- Bachelor's degree in information technology, business, engineering, or related field
- 10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles
- 5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders
- Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions
- Experience with manufacturing operations methods, process, and change management
- Strong proficiency with IT service management platforms (ServiceNow), Microsoft enterprise tools (Azure, DevOps, Office 365), and process improvement methodologies
- Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge
Tasks
- Act as the main contact between central IT services and the Service Business Unit
- Consult with Hub Managers, LSU Managers, and application owners on IT needs
- Ensure end-to-end IT service delivery across all Service sites
- Coordinate with global IT support and third-party suppliers
- Aggregate and prioritize demands from business stakeholders
- Translate requirements into actionable IT service improvements
- Lead escalation management and coordinate issue resolution
- Maintain service continuity while addressing local and regional priorities
- Oversee implementation of global IT standards and processes
- Ensure consistent policy compliance across all locations
- Develop a comprehensive understanding of each site's operational needs
- Inform regional strategy based on systems architecture and stakeholder landscape
- Serve as the single point of contact for global IT projects and changes
- Ensure smooth coordination between business units and central IT
- Minimize operational disruption during project implementations
- Ensure compliance with external and internal regulations and guidelines
Work Experience
- 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ServiceNow
- Azure
- DevOps
- Office 365
Not a perfect match?
- HITACHI ENERGY LTDFull-timeOn-siteSeniorZürich
- 2223 GG Switzerland GmbH
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Regional IT Service Delivery Manager(m/w/x)
Main IT contact and consultant for large-scale factory construction projects. 10+ years IT operations leadership and 5+ years multi-site project management experience required. Coordination with global IT and third-party suppliers.
Requirements
- Bachelor's degree in information technology, business, engineering, or related field
- 10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles
- 5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders
- Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions
- Experience with manufacturing operations methods, process, and change management
- Strong proficiency with IT service management platforms (ServiceNow), Microsoft enterprise tools (Azure, DevOps, Office 365), and process improvement methodologies
- Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge
Tasks
- Act as the main contact between central IT services and the Service Business Unit
- Consult with Hub Managers, LSU Managers, and application owners on IT needs
- Ensure end-to-end IT service delivery across all Service sites
- Coordinate with global IT support and third-party suppliers
- Aggregate and prioritize demands from business stakeholders
- Translate requirements into actionable IT service improvements
- Lead escalation management and coordinate issue resolution
- Maintain service continuity while addressing local and regional priorities
- Oversee implementation of global IT standards and processes
- Ensure consistent policy compliance across all locations
- Develop a comprehensive understanding of each site's operational needs
- Inform regional strategy based on systems architecture and stakeholder landscape
- Serve as the single point of contact for global IT projects and changes
- Ensure smooth coordination between business units and central IT
- Minimize operational disruption during project implementations
- Ensure compliance with external and internal regulations and guidelines
Work Experience
- 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- ServiceNow
- Azure
- DevOps
- Office 365
About the Company
HITACHI ENERGY HOLDINGS LTD
Industry
IT
Description
The company oversees large-scale factory construction and capital investment projects within the Real Estate sector.
Not a perfect match?
- HITACHI ENERGY LTD
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