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HITACHI ENERGY HOLDINGS LTD
23d ago

Regional IT Service Delivery Manager(m/w/x)

Zürich
Full-timeOn-siteSenior

Description

In this role, you will bridge central IT services and the Service Business Unit, ensuring seamless IT service delivery across multiple sites. Your day-to-day responsibilities will involve consulting with managers, prioritizing stakeholder demands, and leading issue resolution to maintain service continuity.

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Requirements

  • •Bachelor's degree in information technology, business, engineering, or related field
  • •10+ years of professional experience in IT operations, service delivery, infrastructure management, or related IT leadership roles
  • •5+ years of experience managing complex, multi-site or global projects with cross-functional teams and diverse stakeholders
  • •Demonstrated ability to manage stakeholder relationships across multiple organizational levels and business functions
  • •Experience with manufacturing operations methods, process, and change management
  • •Strong proficiency with IT service management platforms (ServiceNow), Microsoft enterprise tools (Azure, DevOps, Office 365), and process improvement methodologies
  • •Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge

Education

Bachelor's degree

Work Experience

10 years

Tasks

  • •Act as the main contact between central IT services and the Service Business Unit
  • •Consult with Hub Managers, LSU Managers, and application owners on IT needs
  • •Ensure end-to-end IT service delivery across all Service sites
  • •Coordinate with global IT support and third-party suppliers
  • •Aggregate and prioritize demands from business stakeholders
  • •Translate requirements into actionable IT service improvements
  • •Lead escalation management and coordinate issue resolution
  • •Maintain service continuity while addressing local and regional priorities
  • •Oversee implementation of global IT standards and processes
  • •Ensure consistent policy compliance across all locations
  • •Develop a comprehensive understanding of each site's operational needs
  • •Inform regional strategy based on systems architecture and stakeholder landscape
  • •Serve as the single point of contact for global IT projects and changes
  • •Ensure smooth coordination between business units and central IT
  • •Minimize operational disruption during project implementations
  • •Ensure compliance with external and internal regulations and guidelines

Tools & Technologies

ServiceNowAzureDevOpsOffice 365

Languages

English – Business Fluent

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