grape
Product Manager – Personenversicherung(m/w/x)
Full-timeWith HomeofficeSenior
Zürich
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Building internal support operations and service desk infrastructure for employee insurance tech. 5 years of product support experience required. Flexible hours, home office budget, and annual learning budget.
Requirements
- 5 years of experience in product/technical support or support operations
- Proven track record building/overhauling support desk infrastructure
- Hands-on experience with modern ticketing platforms
- Strong analytical instincts with experience building dashboards
- Technical literacy for troubleshooting, reading logs, API structures, debugging
- Strong communication and stakeholder management skills
- Self-directed and comfortable navigating ambiguity
- Product-first mindset balancing user needs and engineering constraints
- Proficiency in German
Tasks
- Build internal support operations
- Design and implement service desk infrastructure
- Handle L1 and L2 support requests
- Perform initial investigation and troubleshooting
- Resolve issues independently or triage effectively
- Define and monitor SLAs for internal support
- Ensure consistent response times and issue ownership
- Build dashboards for ticket volume and issue types
- Share insights with Product and Engineering
- Develop and maintain internal playbooks
- Create troubleshooting guides for power users
- Foster cross-functional partnership
- Bridge operational and product/engineering teams
- Promote process understanding and improvement
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Basic
Tools & Technologies
- Jira Helpdesk
- Zendesk
- Linear
Benefits
Flexible Working
- Flexible working hours
- Digital nomad option
Additional Allowances
- Home office budget
- Monthly internet allowance
Learning & Development
- Annual learning budget
Mental Health Support
- Mental health sessions
Corporate Discounts
- Discounts for well-being
Team Events
- Monthly team events
- Twice-yearly team retreats
Public Transport Subsidies
- SBB half fare card
More Vacation Days
- 27 days paid vacation
Healthcare & Fitness
- Wellness budget
Generous Parental Leave
- Parental leave
- Adoptive leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of grape and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Building internal support operations and service desk infrastructure for employee insurance tech. 5 years of product support experience required. Flexible hours, home office budget, and annual learning budget.
Requirements
- 5 years of experience in product/technical support or support operations
- Proven track record building/overhauling support desk infrastructure
- Hands-on experience with modern ticketing platforms
- Strong analytical instincts with experience building dashboards
- Technical literacy for troubleshooting, reading logs, API structures, debugging
- Strong communication and stakeholder management skills
- Self-directed and comfortable navigating ambiguity
- Product-first mindset balancing user needs and engineering constraints
- Proficiency in German
Tasks
- Build internal support operations
- Design and implement service desk infrastructure
- Handle L1 and L2 support requests
- Perform initial investigation and troubleshooting
- Resolve issues independently or triage effectively
- Define and monitor SLAs for internal support
- Ensure consistent response times and issue ownership
- Build dashboards for ticket volume and issue types
- Share insights with Product and Engineering
- Develop and maintain internal playbooks
- Create troubleshooting guides for power users
- Foster cross-functional partnership
- Bridge operational and product/engineering teams
- Promote process understanding and improvement
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Basic
Tools & Technologies
- Jira Helpdesk
- Zendesk
- Linear
Benefits
Flexible Working
- Flexible working hours
- Digital nomad option
Additional Allowances
- Home office budget
- Monthly internet allowance
Learning & Development
- Annual learning budget
Mental Health Support
- Mental health sessions
Corporate Discounts
- Discounts for well-being
Team Events
- Monthly team events
- Twice-yearly team retreats
Public Transport Subsidies
- SBB half fare card
More Vacation Days
- 27 days paid vacation
Healthcare & Fitness
- Wellness budget
Generous Parental Leave
- Parental leave
- Adoptive leave
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of grape and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
grape
Industry
Insurance
Description
Das Unternehmen ist ein führender Gesundheitspartner in der Versicherungsbranche und revolutioniert das traditionelle Versicherungsmodell für Arbeitnehmer.
Not a perfect match?
- grape
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