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CHCH10 - BJB Bank Julius Baer & Co. Ltd.

Product Owner Client and Employee Channels(m/w/x)

Zürich
Full-timeOn-siteSenior
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Designing end-to-end digital user journeys for wealth management clients. Product Owner experience in agile environments required. Global stakeholder engagement, hybrid work model.

Requirements

  • Understanding of banking (wealth management, private banking)
  • Exposure to innovation & transformation trends
  • Experienced in agile ways of working
  • Engagement of stakeholders across departments/geographies
  • Proven track record as Product Owner
  • Experience in financial institution, fintech, technology, or consulting
  • Experience in client-centric digital banking or wealth management platforms
  • Success in shaping product vision and strategy
  • Leading full lifecycle of digital solutions
  • Enhancing end-to-end e-Banking client journeys
  • Deep understanding of private banking client needs
  • Understanding of digital behaviours
  • Hands-on experience designing digital self-service capabilities
  • Optimising digital self-service capabilities through iterative feedback/Co-Creation
  • Expertise in agile delivery methodologies
  • Expertise in design thinking
  • Collaborating effectively with UX/UI, technology, research, change, compliance teams
  • Delivering intuitive, secure, scalable e-Banking experiences
  • Strong command of product discovery practices
  • Leveraging client insights, behavioural data, usability testing
  • Prioritising features that drive engagement, satisfaction, efficiency
  • Balancing innovation with risk-aware decision-making
  • Applying business acumen, control principles, data analytics
  • Managing cross-functional, global teams
  • Communicating confidently with stakeholders at all levels
  • Experience in complex, regulated environments
  • Client-obsessed mindset
  • Outcome-driven mindset
  • Collaborative mindset
  • Resilient in fast-paced transformation contexts
  • Enthusiastic collaborator
  • Team player with positive attitude
  • Ability to think pragmatically
  • Drive execution of concepts
  • Analyse, prioritise, resolve issues, take decisions
  • Excellent communication skills
  • Ability to process information quickly
  • Ability to break down complex matters
  • Ability to articulate ideas clearly
  • Comfortable presenting to senior leadership & cross functional stakeholders
  • Proven ability to manage large cross-functional project teams
  • Action oriented
  • Focus on continuous improvement
  • Grit, not giving up easily
  • Ability to work independently with minimal supervision

Tasks

  • Advocate for clients in digital work streams
  • Collaborate with technology teams on product backlog
  • Support Client & Employee Channels roadmap globally
  • Partner with Business, Technology, Markets, and Product teams
  • Design end-to-end digital user journeys
  • Gather and define product requirements and features
  • Drive prioritization and delivery of features
  • Shape product vision based on client needs
  • Lead stakeholder engagement and manage change priorities
  • Maintain a well-refined product backlog
  • Take full ownership of products throughout their lifecycle
  • Ensure regulatory compliance and optimal product performance
  • Collaborate with Agile Release Trains (ARTs)
  • Manage cross-ART dependencies
  • Guide trade-off decisions
  • Advise business and senior stakeholders on design and implementation
  • Integrate continuous user feedback
  • Support Change Management with training and materials
  • Strengthen product ownership practices
  • Refine backlogs and ensure clear accountability
  • Leverage behavioural analytics and usability testing
  • Iterate and enhance client experiences
  • Establish adoption frameworks and feedback mechanisms
  • Evaluate regulatory implications of digital solutions with Legal and Compliance
  • Uphold the Bank’s values and conduct
  • Demonstrate integrity and due diligence
  • Ensure fairness to clients and manage conflicts of interest
  • Adhere to all applicable rules and risk protocols

Work Experience

  • 8 - 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • English – Business Fluent
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