Sunrise GmbH
Customer Experience Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Zürich
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SUSunrise GmbH
Process Excellence Manager(m/w/x)
Zürich
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Designing and improving end-to-end onboarding processes with BPMN 2.0. Lean Six Sigma Green Belt or higher certification required. Equal pay for work of equal value certification.
Requirements
- Bachelor’s degree in Business Administration, Engineering, or Computer Science
- Lean Six Sigma Green Belt or higher certification
- Formal BPMN 2.0 certification (e.g., OCEB)
- 3+ years in process management or business analysis
- Experience in complex technical environments (Telco or IT Services)
- Translate complex technical constraints to business solutions
- Experience navigating multi-dimensional service environments
- Experience with high-dependency systems (Billing, IT, Retail)
- Practical knowledge of Lean or Six Sigma methodologies
- Focus on eliminating process waste and reducing manual overhead
- Proficient in using Process Mining or data logs
- Identify root causes of journey friction and customer pain points
- Expert user of process modelling tools
- Expert user of collaboration tools
- Design airtight, scalable journey logic
Tasks
- Design and document Onboarding processes
- Continuously improve Onboarding processes
- Author detailed end-to-end process flows
- Translate 'Future State' vision into logic
- Conduct impact assessments on proposed changes
- Ensure new features do not conflict with existing logic
- Lead agile improvement cycles
- Convert journey pain points into user stories
- Convert journey pain points into process requirements
- Analyze Process Mining outcomes
- Identify process bottlenecks
- Identify process 'loops'
- Propose technical solutions for process issues
- Propose logic-based solutions for process issues
- Propose automation-ready manual steps
- Conduct root cause analysis on KPI deviations
- Determine if failures are process-related
- Determine if failures are system-related
- Determine if failures are agent-related
- Work with Product Owners daily
- Integrate new product features into processes
- Integrate improvements into processes
- Collaborate with Agent Enablement
- Build technical specs for dynamic scripting
- Build technical specs for digital tool transformation
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Lean Six Sigma
- BPMN 2.0
- Process Mining
- Signavio
- Miro
- Visio
Benefits
Competitive Pay
- Equal pay for work of equal value certification
Other Benefits
- Swiss LGBTI label
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSunrise GmbH
Process Excellence Manager(m/w/x)
Zürich
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Designing and improving end-to-end onboarding processes with BPMN 2.0. Lean Six Sigma Green Belt or higher certification required. Equal pay for work of equal value certification.
Requirements
- Bachelor’s degree in Business Administration, Engineering, or Computer Science
- Lean Six Sigma Green Belt or higher certification
- Formal BPMN 2.0 certification (e.g., OCEB)
- 3+ years in process management or business analysis
- Experience in complex technical environments (Telco or IT Services)
- Translate complex technical constraints to business solutions
- Experience navigating multi-dimensional service environments
- Experience with high-dependency systems (Billing, IT, Retail)
- Practical knowledge of Lean or Six Sigma methodologies
- Focus on eliminating process waste and reducing manual overhead
- Proficient in using Process Mining or data logs
- Identify root causes of journey friction and customer pain points
- Expert user of process modelling tools
- Expert user of collaboration tools
- Design airtight, scalable journey logic
Tasks
- Design and document Onboarding processes
- Continuously improve Onboarding processes
- Author detailed end-to-end process flows
- Translate 'Future State' vision into logic
- Conduct impact assessments on proposed changes
- Ensure new features do not conflict with existing logic
- Lead agile improvement cycles
- Convert journey pain points into user stories
- Convert journey pain points into process requirements
- Analyze Process Mining outcomes
- Identify process bottlenecks
- Identify process 'loops'
- Propose technical solutions for process issues
- Propose logic-based solutions for process issues
- Propose automation-ready manual steps
- Conduct root cause analysis on KPI deviations
- Determine if failures are process-related
- Determine if failures are system-related
- Determine if failures are agent-related
- Work with Product Owners daily
- Integrate new product features into processes
- Integrate improvements into processes
- Collaborate with Agent Enablement
- Build technical specs for dynamic scripting
- Build technical specs for digital tool transformation
Work Experience
- 3 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Lean Six Sigma
- BPMN 2.0
- Process Mining
- Signavio
- Miro
- Visio
Benefits
Competitive Pay
- Equal pay for work of equal value certification
Other Benefits
- Swiss LGBTI label
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sunrise GmbH
Industry
Telecommunications
Description
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
Not a perfect match?
- Sunrise GmbH
Customer Experience Manager(m/w/x)
Full-timeWith HomeofficeExperiencedZürich - Sunrise GmbH
Tools & Process Manager(m/w/x)
Full-timeWith HomeofficeExperiencedZürich - 2223 GG Switzerland GmbH (corporate)
Global Process Owner - Service Delivery(m/w/x)
Full-timeWith HomeofficeSeniorZürich - Sunrise GmbH
Process Manager SCM(m/w/x)
Full-timeWith HomeofficeSeniorZürich - Sunrise GmbH
Sales Performance Manager(m/w/x)
Full-timeWith HomeofficeSeniorZürich