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222223 GG Switzerland GmbH (corporate)

Global Process Owner - Service Delivery(m/w/x)

Zürich
Full-timeWith Home OfficeSenior

Developing and implementing global processes for last mile transportation and routing in travel and culinary services. Proven expertise in last mile logistics and routing optimization tools essential. Strategic impact on global last mile operations for customer experience.

Requirements

  • Proven expertise in last mile logistics, transportation operations, or service delivery planning
  • Strong experience with TMS, routing optimization tools, planning and scheduling software, or fleet management solutions
  • Solid understanding of transport planning, route optimization, fleet utilization, and operational scheduling
  • Strong analytical and data interpretation skills
  • Experience in process design, operational standardization, and continuous improvement initiatives
  • Familiarity with Lean, Operational Excellence, or process improvement methodologies (advantage)
  • Experience managing cross-regional projects and collaborating with global stakeholders
  • Excellent communication, facilitation, and stakeholder management skills
  • Bachelor degree in business economics, business science, engineering or related fields
  • Lean manufacturing certification/knowledge
  • 5+ years in operational leadership position with international experience
  • Previous experience in leadership of continuous improvement programs
  • Lean manufacturing/6-Sigma deployment experience
  • Experience in implementation automation, assembly processes
  • Project management experience
  • Strong computer literacy and good knowledge of Microsoft Office (Word, Excel, PowerPoint)
  • Power BI experience (plus)
  • CAD system experience (plus)
  • Excellent command of English

Tasks

  • Develop global processes for last mile transportation planning.
  • Develop global processes for last mile routing.
  • Develop global processes for last mile operational execution.
  • Design global operational standards.
  • Implement global operational standards.
  • Define operational processes.
  • Create Standard Operating Procedures (SOPs).
  • Develop performance tracking tools.
  • Establish standardized reporting frameworks.
  • Lead development of new operational standards.
  • Lead testing of new operational standards.
  • Lead rollout of new operational standards.
  • Coordinate pilot implementations with regional and local teams.
  • Drive global improvement initiatives in service delivery.
  • Drive global improvement initiatives in transportation planning.
  • Drive global improvement initiatives in fleet operations.
  • Collaborate on operational content for the Operational Excellence program.
  • Collaborate on training programs for the Operational Excellence program.
  • Collaborate on communication materials for the Operational Excellence program.
  • Support development and enhancement of digital tools for transportation management.
  • Support development and enhancement of digital tools for routing.
  • Support development and enhancement of digital tools for fleet tracking.
  • Analyze operational data.
  • Analyze service delivery performance.
  • Identify opportunities to improve planning accuracy.
  • Identify opportunities to improve route efficiency.
  • Identify opportunities to improve resource utilization.
  • Identify opportunities to improve on-time performance.

Work Experience

  • 5 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • TMS
  • routing optimization tools
  • planning and scheduling software
  • fleet management solutions
  • Lean
  • Operational Excellence
  • Lean manufacturing
  • 6-Sigma
  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Power BI
  • CAD system
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 2223 GG Switzerland GmbH (corporate) and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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