Sunrise GmbH
Process Excellence Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Zürich
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SUSunrise GmbH
Customer Experience Manager(m/w/x)
Zürich
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Mapping customer journeys and redesigning processes using Agile/Waterfall. 3 years BA/PM experience required. Swiss LGBTI label, equal pay certification.
Requirements
- 3 years experience in Business Analysis or Process/Project Management
- Experience preferably in telecommunications
- Experience with Agile and/or Waterfall methodologies
- Strong focus on customer experience
- Strong focus on process improvement
- Digital-first mindset
- Analytical thinking
- Proactive, solution-oriented approach
- Ability to adapt to changing business needs
- Ability to manage shifting priorities
- Ability to adapt to evolving directions
- Excellent communication skills
- Excellent storytelling skills
- Excellent interpersonal skills
- Excellent teamwork skills
- Excellent organizational skills
- Ability to engage technical audiences
- Ability to engage business audiences
Tasks
- Map end-to-end customer journeys
- Redesign and implement innovative processes
- Ensure operational readiness
- Spread customer voice within the organization
- Utilize Agile or Waterfall methodologies
- Identify journey gaps
- Define project requirements
- Translate complex information into clear requirements
- Review and analyze business rules
- Create detailed documentation for agents
- Collaborate with stakeholders to refine training
- Create business cases
- Conduct deep data analysis
- Identify customer needs
- Measure post-go-live effects
- Serve as primary contact for Customer Service
- Offer guidance on requirements
- Facilitate negotiations between teams
- Mediate to ensure decisions
- Enhance customer satisfaction
- Improve operational efficiency
- Represent customer's voice within Flanker Brands
- Work closely with core team members
- Lead User Acceptance Testing (UAT)
- Conduct business validations
- Ensure solutions meet business needs
- Ensure solutions meet customer expectations
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Other Benefits
- Swiss LGBTI label
- Fair-ON-Pay Advanced certification
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SUSunrise GmbH
Customer Experience Manager(m/w/x)
Zürich
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Mapping customer journeys and redesigning processes using Agile/Waterfall. 3 years BA/PM experience required. Swiss LGBTI label, equal pay certification.
Requirements
- 3 years experience in Business Analysis or Process/Project Management
- Experience preferably in telecommunications
- Experience with Agile and/or Waterfall methodologies
- Strong focus on customer experience
- Strong focus on process improvement
- Digital-first mindset
- Analytical thinking
- Proactive, solution-oriented approach
- Ability to adapt to changing business needs
- Ability to manage shifting priorities
- Ability to adapt to evolving directions
- Excellent communication skills
- Excellent storytelling skills
- Excellent interpersonal skills
- Excellent teamwork skills
- Excellent organizational skills
- Ability to engage technical audiences
- Ability to engage business audiences
Tasks
- Map end-to-end customer journeys
- Redesign and implement innovative processes
- Ensure operational readiness
- Spread customer voice within the organization
- Utilize Agile or Waterfall methodologies
- Identify journey gaps
- Define project requirements
- Translate complex information into clear requirements
- Review and analyze business rules
- Create detailed documentation for agents
- Collaborate with stakeholders to refine training
- Create business cases
- Conduct deep data analysis
- Identify customer needs
- Measure post-go-live effects
- Serve as primary contact for Customer Service
- Offer guidance on requirements
- Facilitate negotiations between teams
- Mediate to ensure decisions
- Enhance customer satisfaction
- Improve operational efficiency
- Represent customer's voice within Flanker Brands
- Work closely with core team members
- Lead User Acceptance Testing (UAT)
- Conduct business validations
- Ensure solutions meet business needs
- Ensure solutions meet customer expectations
Work Experience
- 3 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Benefits
Other Benefits
- Swiss LGBTI label
- Fair-ON-Pay Advanced certification
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sunrise GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sunrise GmbH
Industry
Other
Description
Das Unternehmen bietet eine moderne Ausbildung in der Plattformentwicklung und fördert Innovation in der IT-Branche.
Not a perfect match?
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