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SEServiceNow

Principle Engagement Manager(m/w/x)

Glattbrugg
Full-timeWith Home OfficeSenior
AI/ML

Leading AI platform implementations using NowCreate methodology for enterprise clients. 12+ years experience and AI integration expertise required. Up to 50% travel, project team leadership.

Requirements

  • AI integration experience
  • 12+ years progressive experience or equivalent education
  • Travel up to 50%
  • Industry domain expertise
  • Creativity and independent project management
  • Complex issue analysis and resolution
  • Collaborative work experience
  • ServiceNow certifications

Tasks

  • Oversee on-time, on-budget project delivery
  • Follow ServiceNow's NowCreate methodology
  • Collaborate with customer and partner project teams
  • Ensure governance and team member support
  • Assemble and lead ServiceNow project resources
  • Clarify planned tasks and track progress
  • Manage deviations and appropriate measures
  • Lead delivery team throughout engagement
  • Manage engagement governance, timeline, scope, risk, change, resourcing, reporting, and financials
  • Work with Sales Account Team, partners, and customers
  • Understand customer challenges, issues, and value
  • Align deliverables with customer goals
  • Apply NowCreate methodology and prescriptive guidance
  • Promote long-term customer success
  • Encourage collaboration and customer agreement
  • Mentor Customer Outcomes and Partner team members
  • Identify and resolve gaps between actuals and plan
  • Lead delivery team in complex programs with multiple workstreams

Work Experience

  • 12 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • AI-powered tools
  • ServiceNow
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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