ServiceNow
Principal Workflow Architect - CRM & Industry Workflows(m/w/x)
Full-timeOn-siteSenior
München
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SEServiceNow
Principal Technical Consultant - CRM & Industry Workflows(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Technical delivery for CSM/FSM implementations on ServiceNow, developing with JavaScript, REST, Flow Designer. 8 years consulting and complex implementation, with AI integration experience required. Flexible work personas at an AI-enhanced tech provider for 8,100+ customers.
Requirements
- Fluency in German and English
- Experience leveraging or integrating AI into work processes
- Minimum 8 years in consulting, configuration, and implementation of complex technologies
- Minimum 2 years in enterprise architecture and technical roadmaps
- Proven track record in designing and implementing CSM, FSM or SOM solutions
- Solid understanding of industry-specific workflows, use cases, compliance, and best practices
- Financial Services and/or Telecommunications industry background
- Customer Service Management, Field Service Management and/or Sales Order Management domain expertise
- Ability to influence senior leaders and stakeholders
- Providing clear recommendations for business and technical challenges
- Proficiency in architectural designs, solution presentations, and integration strategies
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.)
- Experience with SaaS technologies
- ServiceNow CSM and FSM Implementation Specialist certification (within 90 days)
- ServiceNow Certified Technical Architect certification (within 1 year)
- Certified System Administrator (within 60 days)
- Certified Application Developer (within 90 days)
- Certified Implementation Specialist – CSM, FSM (within 90 days)
- Certified Technical Architect (within 1 year)
- Salesforce Service Cloud Consultant
- Salesforce CTA
- Salesforce Field Service Lightning experience
Tasks
- Act as primary technical liaison for projects
- Represent the development team to customers
- Oversee technical delivery for CRM implementations
- Ensure solutions align with client requirements
- Ensure solutions align with ServiceNow best practices
- Define and architect detailed technical solutions
- Align solutions with client business needs and technology
- Lead client technical onboarding
- Assess existing processes and configurations
- Tailor solutions effectively
- Perform hands-on development on ServiceNow
- Serve as technical issue escalation point
- Implement efficiencies for issue resolution
- Drive resolution of critical path challenges
- Mentor and guide developers and consultants
- Advise on technical design best practices
- Advise on ServiceNow CRM configurations
- Advise on AI and Experience capabilities
- Partner with the pre-sales team
- Scope complex service engagements
- Focus on ServiceNow products and integrations
- Demonstrate thought leadership
- Contribute to webinars and whitepapers
- Engage with community groups
- Highlight customer service management expertise
- Engage with ServiceNow product teams
- Provide feedback on new features
- Provide insights on capabilities and best practices
- Participate in go-to-market strategies
- Align with customer service management trends
- Align with customer needs
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- AI-powered tools
- Customer Service Management
- Field Service Management
- Sales Order Management
- XML
- HTML
- JavaScript
- Web Services
- Bootstrap
- CSS
- middleware
- LDAP
- SSO
- SaaS technologies
- ServiceNow
- Salesforce
- Salesforce Service Cloud
- Salesforce Field Service Lightning
Benefits
Flexible Working
- Flexible work personas
Other Benefits
- Reasonable accommodations for application
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SEServiceNow
Principal Technical Consultant - CRM & Industry Workflows(m/w/x)
München
Full-timeOn-siteSenior
AI/ML
Nejo AI Summary
Technical delivery for CSM/FSM implementations on ServiceNow, developing with JavaScript, REST, Flow Designer. 8 years consulting and complex implementation, with AI integration experience required. Flexible work personas at an AI-enhanced tech provider for 8,100+ customers.
Requirements
- Fluency in German and English
- Experience leveraging or integrating AI into work processes
- Minimum 8 years in consulting, configuration, and implementation of complex technologies
- Minimum 2 years in enterprise architecture and technical roadmaps
- Proven track record in designing and implementing CSM, FSM or SOM solutions
- Solid understanding of industry-specific workflows, use cases, compliance, and best practices
- Financial Services and/or Telecommunications industry background
- Customer Service Management, Field Service Management and/or Sales Order Management domain expertise
- Ability to influence senior leaders and stakeholders
- Providing clear recommendations for business and technical challenges
- Proficiency in architectural designs, solution presentations, and integration strategies
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.)
- Experience with SaaS technologies
- ServiceNow CSM and FSM Implementation Specialist certification (within 90 days)
- ServiceNow Certified Technical Architect certification (within 1 year)
- Certified System Administrator (within 60 days)
- Certified Application Developer (within 90 days)
- Certified Implementation Specialist – CSM, FSM (within 90 days)
- Certified Technical Architect (within 1 year)
- Salesforce Service Cloud Consultant
- Salesforce CTA
- Salesforce Field Service Lightning experience
Tasks
- Act as primary technical liaison for projects
- Represent the development team to customers
- Oversee technical delivery for CRM implementations
- Ensure solutions align with client requirements
- Ensure solutions align with ServiceNow best practices
- Define and architect detailed technical solutions
- Align solutions with client business needs and technology
- Lead client technical onboarding
- Assess existing processes and configurations
- Tailor solutions effectively
- Perform hands-on development on ServiceNow
- Serve as technical issue escalation point
- Implement efficiencies for issue resolution
- Drive resolution of critical path challenges
- Mentor and guide developers and consultants
- Advise on technical design best practices
- Advise on ServiceNow CRM configurations
- Advise on AI and Experience capabilities
- Partner with the pre-sales team
- Scope complex service engagements
- Focus on ServiceNow products and integrations
- Demonstrate thought leadership
- Contribute to webinars and whitepapers
- Engage with community groups
- Highlight customer service management expertise
- Engage with ServiceNow product teams
- Provide feedback on new features
- Provide insights on capabilities and best practices
- Participate in go-to-market strategies
- Align with customer service management trends
- Align with customer needs
Work Experience
- 8 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- AI-powered tools
- Customer Service Management
- Field Service Management
- Sales Order Management
- XML
- HTML
- JavaScript
- Web Services
- Bootstrap
- CSS
- middleware
- LDAP
- SSO
- SaaS technologies
- ServiceNow
- Salesforce
- Salesforce Service Cloud
- Salesforce Field Service Lightning
Benefits
Flexible Working
- Flexible work personas
Other Benefits
- Reasonable accommodations for application
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of ServiceNow and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
ServiceNow
Industry
IT
Description
The company brings innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.
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