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121201 F. Hoffmann-La Roche AG

MES Recipe Specialist (Squad Lead / Functional Lead)(m/w/x)

Kaiseraugst
Full-timeOn-siteSenior

As a MES Recipe Specialist, you will blend hands-on MES expertise with leadership by designing and testing master recipes while providing essential support to manufacturing teams. This role involves collaborating with various stakeholders, ensuring smooth operations, and driving continuous improvement in service quality.

Requirements

  • Degree in Informatics, Engineering, Logistics, or comparable field
  • Several years of hands-on experience in MES recipe design and execution processes using Rockwell PharmaSuite or similar MES System
  • Experience in pharmaceutical manufacturing and/or IT/OT environments (GxP, CSV)
  • Strong technical understanding and structured working style
  • High service orientation and strong communication skills
  • Fluency in German and English

Tasks

  • Design and model production master recipes in Rockwell PharmaSuite
  • Manage master data in MES
  • Specify and implement new MES functions and enhancements
  • Collaborate with Business, Quality Assurance, and IT/OT teams
  • Contribute to the implementation and validation of systems in a GxP/CSV environment
  • Provide 1st line support for end users, including 24/7 on-call support
  • Coordinate effective resolution across relevant support teams
  • Ensure high-quality incident/request handling in ServiceNow
  • Support root cause analysis for incidents
  • Conduct regular ticket and service performance reviews with team leads
  • Identify recurring issues and drive continuous improvement of SLAs
  • Act as a key contact for stakeholders and end users
  • Translate technical complexity into user-friendly communication
  • Support audits and inspections with traceable documentation
  • Ensure compliant processes using ServiceNow and Veeva
  • Support and lead projects and initiatives within the squad
  • Contribute to hiring and onboarding activities
  • Support interfaces with SAP, Warehouse Management, and Quality Systems

Work Experience

approx. 4 - 6 years

Education

Bachelor's degree

Languages

GermanBusiness FluentEnglishBusiness Fluent

Tools & Technologies

Rockwell PharmaSuite

Benefits

Other Benefits

  • On-call support (24/7)
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