Description

In this role, you will play a crucial part in implementing and managing digital solutions for healthcare, advising sales teams, coordinating projects, and ensuring customer readiness. Your day-to-day responsibilities will involve tracking project success and supporting users to enhance patient care.

Requirements

• •Qualified training or studies in computer science, IT, information or project management, Bachelor’s degree or higher or equivalent
• •5+ years of technical project management experience and 3+ years of direct customer service experience
• •Experience in the medtech sector, hospital IT infrastructure or similar medtech role
• •Local language required and fluent English
• •Proficient IT user skills (MS Office, SAP, intranet, remote tools) and solid IT skills (MS OS, SharePoint, Server OS, SQL Server, cybersecurity, O365, PowerPoint)
• •Understanding of e-health basics, data security, digitalization, and software/digital engineering processes
• •General knowledge of communication protocols (HL7, TCP/IP) and clinical information systems (PDMS, HIS, EHR, LIS, PACS)
• •Knowledge of information systems, connectivity, networks, cloud, mobile technologies, and applications
• •ITIL certification and/or PMP, PRINCE2, PMI-ACP, or CSM certification is an advantage
• •Strong, flexible, and customer-focused, able to prioritize, work independently or in teams, solve problems, analyze data, plan actions, and adapt with a hands-on, results-driven approach

Tasks

• •Advise sales teams on suitable digital solutions
• •Provide pre-sales input during customer site visits
• •Manage implementation and migration projects
• •Coordinate with internal teams and lead project resources
• •Act as sub-project manager when required
• •Handle customer and subsidiary communication
• •Ensure customer IT readiness
• •Create project plans and align timelines
• •Organize end-user training
• •Track project KPIs and profitability
• •Ensure smooth handover to support
• •Follow up on open issues after project closure
• •Install, configure, and test digital solutions
• •Complete MDR- and SOP-compliant documentation
• •Document change requests and support instruction creation
• •Maintain the knowledge base
• •Manage remote access and use project management tools
• •Contribute to process and template improvements
• •Support the DSO Support Hub as needed
• •Comply with all FME policies and training requirements
• •Set priorities to meet productivity, quality, and time standards

Tools & Technologies

Benefits