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RORoche

Marketing Technologies Business Operations Lead(m/w/x)

Basel
Full-timeOn-siteSenior

Implementing governance and redesigning workflows for marketing technology operations in a healthcare context. 5-10 years Pharma/Biotech experience and 3+ years direct leadership required. Mission-driven work in healthcare access.

Requirements

  • Structured, process-oriented leadership and pragmatic mindset
  • 7–10 years in Business Operations or Service Delivery
  • 5–10 years experience in Pharma/Biotech or regulated industry
  • Experience managing complex Project-to-Operations shifts
  • 3+ years direct leadership or 10+ years matrix leadership
  • Passion for continuous improvement and VACC mindset
  • University Degree in Business, MBA, or ITIL certification
  • Readiness for global travel (10–15%)

Tasks

  • Manage the transition to high-performing business operations
  • Audit and redesign existing workflows
  • Design processes to maximize technology ROI
  • Establish change control and governance frameworks
  • Build reporting frameworks for business insights
  • Track KPIs like user adoption and speed-to-market
  • Lead a cross-functional operations team
  • Manage complex cutovers and long-term support
  • Coordinate between technical teams and external vendors
  • Align senior stakeholders on the operational model

Work Experience

  • 7 - 10 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • ITIL
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Roche and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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