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RO
Roche
12d ago

Marketing Technologies Business Operations Lead(m/w/x)

Basel
Full-timeOn-siteSenior

Description

You will bridge the gap between technology implementation and value creation by leading the company's MarTech operations, ensuring technical stability translates into measurable business growth.

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Requirements

  • •Structured, process-oriented leadership and pragmatic mindset
  • •7–10 years in Business Operations or Service Delivery
  • •5–10 years experience in Pharma/Biotech or regulated industry
  • •Experience managing complex Project-to-Operations shifts
  • •3+ years direct leadership or 10+ years matrix leadership
  • •Passion for continuous improvement and VACC mindset
  • •University Degree in Business, MBA, or ITIL certification
  • •Readiness for global travel (10–15%)

Education

Bachelor's degree
OR
Master's degree

Work Experience

7 - 10 years

Tasks

  • •Manage the transition to high-performing business operations
  • •Audit and redesign existing workflows
  • •Design processes to maximize technology ROI
  • •Establish change control and governance frameworks
  • •Build reporting frameworks for business insights
  • •Track KPIs like user adoption and speed-to-market
  • •Lead a cross-functional operations team
  • •Manage complex cutovers and long-term support
  • •Coordinate between technical teams and external vendors
  • •Align senior stakeholders on the operational model

Tools & Technologies

ITIL

Languages

English – Business Fluent

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