PlanRadar GmbH
Team Lead Customer Success DACH (Enterprise/Mid-Market)(m/w/x)
Full-timeWith HomeofficeManagement
Wien
from 63,000 / year
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Leading a regional team for enterprise agentic automation, driving customer retention and growth. Experience driving 120%+ NRR at programmatic level required. Equity via Virtual Stock Option Plan, home office budget.
Requirements
- 2+ years of experience in team leadership or people management
- 6+ years in Customer Success or Strategic Account Management
- High operational rigor and attention to data quality, processes, and systems
- Experience driving 120+ NRR at a programmatic level
- Familiarity with success planning, value realization, and maturity assessment frameworks
- Strong coaching and mentorship skills
- Executive presence and experience influencing cross-functional leaders
- Experience using Gainsight, Salesforce, and other CS/CRM tooling
- German and English business fluent
- Domain expertise in automation, orchestration, digital transformation, or adjacent fields
- Expertise in our top verticals
Tasks
- Lead and coach a regional team of Customer Success Managers
- Foster a culture of curiosity, ownership, and measurable impact
- Drive customer retention and growth through structured success planning
- Ensure value realization and proactive risk management
- Partner with Sales, Product, and Technical Account Management
- Create seamless, value-driven customer journeys
- Translate business insights into coaching opportunities
- Implement operational improvements across the CS organization
- Model collaboration, transparency, and continuous improvement
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Gainsight
- Salesforce
Benefits
Competitive Pay
- Equity through Virtual Stock Option Plan
Additional Allowances
- Home office budget
- Camundi Connection Budgets
Startup Environment
- Co-working space support
Workation & Sabbatical
- Flexible time off
Team Events
- Annual Kickoff events
- Team offsites
Healthcare & Fitness
- Locally tailored healthcare
- Annual fitness reimbursement
Mental Health Support
- Global mental wellbeing support
Retirement Plans
- Retirement and pension plans
Other Benefits
- Life and disability insurance
Learning & Development
- Self-driven learning budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Camunda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Leading a regional team for enterprise agentic automation, driving customer retention and growth. Experience driving 120%+ NRR at programmatic level required. Equity via Virtual Stock Option Plan, home office budget.
Requirements
- 2+ years of experience in team leadership or people management
- 6+ years in Customer Success or Strategic Account Management
- High operational rigor and attention to data quality, processes, and systems
- Experience driving 120+ NRR at a programmatic level
- Familiarity with success planning, value realization, and maturity assessment frameworks
- Strong coaching and mentorship skills
- Executive presence and experience influencing cross-functional leaders
- Experience using Gainsight, Salesforce, and other CS/CRM tooling
- German and English business fluent
- Domain expertise in automation, orchestration, digital transformation, or adjacent fields
- Expertise in our top verticals
Tasks
- Lead and coach a regional team of Customer Success Managers
- Foster a culture of curiosity, ownership, and measurable impact
- Drive customer retention and growth through structured success planning
- Ensure value realization and proactive risk management
- Partner with Sales, Product, and Technical Account Management
- Create seamless, value-driven customer journeys
- Translate business insights into coaching opportunities
- Implement operational improvements across the CS organization
- Model collaboration, transparency, and continuous improvement
Work Experience
- 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Gainsight
- Salesforce
Benefits
Competitive Pay
- Equity through Virtual Stock Option Plan
Additional Allowances
- Home office budget
- Camundi Connection Budgets
Startup Environment
- Co-working space support
Workation & Sabbatical
- Flexible time off
Team Events
- Annual Kickoff events
- Team offsites
Healthcare & Fitness
- Locally tailored healthcare
- Annual fitness reimbursement
Mental Health Support
- Global mental wellbeing support
Retirement Plans
- Retirement and pension plans
Other Benefits
- Life and disability insurance
Learning & Development
- Self-driven learning budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Camunda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Camunda
Industry
IT
Description
The company is a leader in enterprise agentic automation, orchestrating complex business processes across agents, people, and systems.
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