BeOne Medicines I GmbH
Senior Director Distribution and Customer Services, Europe(m/w/x)
Full-timeOn-siteManagement
from USD 5,000,000
Basel
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DSdsm-firmenich
Lead Expert Customer Care for Health, Nutrition & Care, EMEA(m/w/x)
Kaiseraugst
Full-timeOn-siteSenior
Nejo AI Summary
You will lead a specialist team to master the Order-to-Cash process, ensuring seamless service across EMEA while collaborating with internal partners to drive operational excellence and growth.
Requirements
- Degree in supply chain, logistics, business administration, or related field
- 3–5 years experience in customer service or order management
- Experience leading or supervising teams
- People‑first, inclusive, and coaching‑oriented mindset
- Strong knowledge of SAP (SD module) and Microsoft applications
- Familiarity with Incoterms and OTIF‑related processes
- Excellent communication in English and German
- Proficiency in at least one additional language
- Solution‑oriented, accurate, and customer‑focused working style
- Ability to build partnerships and drive continuous improvement
Tasks
- Lead and develop Customer Care Specialists
- Foster an inclusive and high-performing culture
- Optimize the end-to-end Order-to-Cash process
- Manage order intake and exception handling
- Resolve customer complaints and operational issues
- Strengthen partnerships with Sales and Supply Chain
- Collaborate with Finance and Commercial teams
- Apply standardized processes across EMEA markets
- Ensure adherence to regulatory requirements
- Drive operational stability using data insights
- Implement corrective and preventive actions
- Uphold SHE guidelines and safety standards
- Manage process risks and compliance practices
Work Experience
3 - 5 years
Education
Bachelor's degree
Languages
English – Business FluentGerman – Business Fluent
Tools & Technologies
SAPSAP SD moduleMicrosoft applications
Benefits
Purpose-Driven Work
- •Purpose-driven role
Informal Culture
- •Multicultural and collaborative environment
- •Diverse and inclusive workplace
- •Culture of safety and respect
Career Advancement
- •Leadership development opportunities
- •Global growth opportunities
- •Career development support
Other Benefits
- •Process improvement initiatives
Learning & Development
- •Ongoing learning and training
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of dsm-firmenich and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Not a perfect match?
- 1201 F. Hoffmann-La Roche AG
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Customer Supply Manager (CSM)(m/w/x)
Full-timeOn-siteExperiencedKaiseraugst - BeOne Medicines I GmbH
Senior Coordinator, Distribution Process - Europe(m/w/x)
Full-timeOn-siteSeniorBasel - dsm-firmenich
Lead Technician Applications Health, Nutrition & Care EMEA(m/w/x)
Full-timeOn-siteSeniorKaiseraugst
DSdsm-firmenich
Lead Expert Customer Care for Health, Nutrition & Care, EMEA(m/w/x)
Kaiseraugst
Full-timeOn-siteSenior
Nejo AI Summary
You will lead a specialist team to master the Order-to-Cash process, ensuring seamless service across EMEA while collaborating with internal partners to drive operational excellence and growth.
Requirements
- Degree in supply chain, logistics, business administration, or related field
- 3–5 years experience in customer service or order management
- Experience leading or supervising teams
- People‑first, inclusive, and coaching‑oriented mindset
- Strong knowledge of SAP (SD module) and Microsoft applications
- Familiarity with Incoterms and OTIF‑related processes
- Excellent communication in English and German
- Proficiency in at least one additional language
- Solution‑oriented, accurate, and customer‑focused working style
- Ability to build partnerships and drive continuous improvement
Tasks
- Lead and develop Customer Care Specialists
- Foster an inclusive and high-performing culture
- Optimize the end-to-end Order-to-Cash process
- Manage order intake and exception handling
- Resolve customer complaints and operational issues
- Strengthen partnerships with Sales and Supply Chain
- Collaborate with Finance and Commercial teams
- Apply standardized processes across EMEA markets
- Ensure adherence to regulatory requirements
- Drive operational stability using data insights
- Implement corrective and preventive actions
- Uphold SHE guidelines and safety standards
- Manage process risks and compliance practices
Work Experience
3 - 5 years
Education
Bachelor's degree
Languages
English – Business FluentGerman – Business Fluent
Tools & Technologies
SAPSAP SD moduleMicrosoft applications
Benefits
Purpose-Driven Work
- •Purpose-driven role
Informal Culture
- •Multicultural and collaborative environment
- •Diverse and inclusive workplace
- •Culture of safety and respect
Career Advancement
- •Leadership development opportunities
- •Global growth opportunities
- •Career development support
Other Benefits
- •Process improvement initiatives
Learning & Development
- •Ongoing learning and training
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of dsm-firmenich and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
dsm-firmenich
Industry
Food
Description
The company develops science-based health ingredients and innovative solutions in nutrition, health, and beauty.
Not a perfect match?
- BeOne Medicines I GmbH
Senior Director Distribution and Customer Services, Europe(m/w/x)
Full-timeOn-siteManagementfrom USD 5,000,000Basel - 1201 F. Hoffmann-La Roche AG
Supply Chain Systems Manager(m/w/x)
Full-timeOn-siteSeniorBasel - Roche
Customer Supply Manager (CSM)(m/w/x)
Full-timeOn-siteExperiencedKaiseraugst - BeOne Medicines I GmbH
Senior Coordinator, Distribution Process - Europe(m/w/x)
Full-timeOn-siteSeniorBasel - dsm-firmenich
Lead Technician Applications Health, Nutrition & Care EMEA(m/w/x)
Full-timeOn-siteSeniorKaiseraugst