Interactive Brokers
Windows Platform Engineer - Support(m/w/x)
Full-timeOn-siteExperienced
Zug
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Desktop and laptop support for Windows/Mac, including LAN and peripheral maintenance. Troubleshooting and configuring Windows/iOS devices required. Daytime working hours, with equipment setup.
Requirements
- Solid written and oral communication skills
- Ability to document IT problems thoroughly
- Troubleshooting and configuring Windows and iOS devices
- Ability to lift/move/set-up computer equipment
- Working knowledge of basic hardware and software
- Diagnostic and problem-solving skills
- Associate’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or related field (or equivalent work experience)
- Experience troubleshooting, installing, and upgrading in Windows 7 and Windows 10 enterprise environment
- Experience troubleshooting in Mac OSX environment a plus
- Ideally 1 to 3 years of work experience in computer systems or IT support
Tasks
- Provide desktop and laptop support for Windows and Mac systems
- Assist users in solving IT problems using hardware and software tools
- Support, install, and maintain local area networks and related IT peripherals
- Install and support hardware and software components for user groups
- Perform preventive maintenance and test equipment
- Evaluate system configuration and software for effective hardware use
- Provide positive customer experiences when working with users
- Use ServiceNow ticketing system daily to triage tickets, escalations, and issues
- Deploy new systems, including setup, imaging, software installation, and data migration
- Resolve hardware driver conflicts, user profile corruption, and operating system errors
- Troubleshoot Symantec, SCCM, and BitLocker encryption issues
- Configure local and networked printers
- Install software
- Support conference and meeting systems, including client-approved software
- Provide remote access support
- Configure and deploy mobile devices (iOS and Android)
- Manage Knowledge Base Articles, including proofreading, revising, and ensuring content comprehension
- Process security requests involving malicious software and vulnerability investigations
- Perform other IT Service Desk tasks as needed within the contract scope
Work Experience
- 1 - 3 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Windows 7
- Windows 10
- Windows 11
- Mac OSX
- Active Directory
- iOS
- Android
- Microsoft Office
- Microsoft Office 365
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Desktop and laptop support for Windows/Mac, including LAN and peripheral maintenance. Troubleshooting and configuring Windows/iOS devices required. Daytime working hours, with equipment setup.
Requirements
- Solid written and oral communication skills
- Ability to document IT problems thoroughly
- Troubleshooting and configuring Windows and iOS devices
- Ability to lift/move/set-up computer equipment
- Working knowledge of basic hardware and software
- Diagnostic and problem-solving skills
- Associate’s Degree or technical institute degree/certificate in Computer Science, Information Systems, or related field (or equivalent work experience)
- Experience troubleshooting, installing, and upgrading in Windows 7 and Windows 10 enterprise environment
- Experience troubleshooting in Mac OSX environment a plus
- Ideally 1 to 3 years of work experience in computer systems or IT support
Tasks
- Provide desktop and laptop support for Windows and Mac systems
- Assist users in solving IT problems using hardware and software tools
- Support, install, and maintain local area networks and related IT peripherals
- Install and support hardware and software components for user groups
- Perform preventive maintenance and test equipment
- Evaluate system configuration and software for effective hardware use
- Provide positive customer experiences when working with users
- Use ServiceNow ticketing system daily to triage tickets, escalations, and issues
- Deploy new systems, including setup, imaging, software installation, and data migration
- Resolve hardware driver conflicts, user profile corruption, and operating system errors
- Troubleshoot Symantec, SCCM, and BitLocker encryption issues
- Configure local and networked printers
- Install software
- Support conference and meeting systems, including client-approved software
- Provide remote access support
- Configure and deploy mobile devices (iOS and Android)
- Manage Knowledge Base Articles, including proofreading, revising, and ensuring content comprehension
- Process security requests involving malicious software and vulnerability investigations
- Perform other IT Service Desk tasks as needed within the contract scope
Work Experience
- 1 - 3 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Windows 7
- Windows 10
- Windows 11
- Mac OSX
- Active Directory
- iOS
- Android
- Microsoft Office
- Microsoft Office 365
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NTT DATA and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
NTT DATA
Industry
IT
Description
NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100.
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