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IT Helpdesk expert and support specialist(m/w/x)
Hardware inventory management and trading application troubleshooting for an integrated European energy provider. Minimum 5 years of IT support experience and Windows/Office expertise required. On-premises and cloud directory administration in a small office setting.
Requirements
- 5+ years' experience in IT support
- Degree in computer systems or equivalent
- Expertise in Windows and Office applications
- Independent work and reliable priority setting
- Fluency in English and communication skills
- Basic project management experience
Tasks
- Maintain hardware inventory in the Baar office
- Coordinate with the external infrastructure team
- Install and troubleshoot office and trading applications
- Administer users in on-premises and cloud directories
- Setup devices and install standard services
- Document issues and changes in the ticketing tool
- Collaborate with the central Helpdesk team
- Develop expertise in local applications and processes
- Manage and document hardware inventory processes
- Store and organize IT equipment properly
- Order and replace new or broken devices
- Maintain IT devices in meeting rooms and printer areas
- Coordinate equipment repairs and warranty issues with vendors
- Manage e-waste handling and transportation
- Build a vendor and third-party contact list
- Solve and ticket IT infrastructure issues
- Document and coordinate testing for new requests
- Lead office infrastructure and server room projects
- Ensure meeting room devices are ready for collaboration
- Assist users with workplace and peripheral setups
- Manage intra-office relocations and device moves
- Configure company services on mobile devices
- Help users and guests with Wi-Fi and printers
- Create training materials for basic IT activities
- Support IT needs for joiner, mover, and leaver employees
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Windows
- Office applications
- site infrastructure technologies
- certificates
- user administration
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IT Helpdesk expert and support specialist(m/w/x)
Hardware inventory management and trading application troubleshooting for an integrated European energy provider. Minimum 5 years of IT support experience and Windows/Office expertise required. On-premises and cloud directory administration in a small office setting.
Requirements
- 5+ years' experience in IT support
- Degree in computer systems or equivalent
- Expertise in Windows and Office applications
- Independent work and reliable priority setting
- Fluency in English and communication skills
- Basic project management experience
Tasks
- Maintain hardware inventory in the Baar office
- Coordinate with the external infrastructure team
- Install and troubleshoot office and trading applications
- Administer users in on-premises and cloud directories
- Setup devices and install standard services
- Document issues and changes in the ticketing tool
- Collaborate with the central Helpdesk team
- Develop expertise in local applications and processes
- Manage and document hardware inventory processes
- Store and organize IT equipment properly
- Order and replace new or broken devices
- Maintain IT devices in meeting rooms and printer areas
- Coordinate equipment repairs and warranty issues with vendors
- Manage e-waste handling and transportation
- Build a vendor and third-party contact list
- Solve and ticket IT infrastructure issues
- Document and coordinate testing for new requests
- Lead office infrastructure and server room projects
- Ensure meeting room devices are ready for collaboration
- Assist users with workplace and peripheral setups
- Manage intra-office relocations and device moves
- Configure company services on mobile devices
- Help users and guests with Wi-Fi and printers
- Create training materials for basic IT activities
- Support IT needs for joiner, mover, and leaver employees
Work Experience
- 5 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Windows
- Office applications
- site infrastructure technologies
- certificates
- user administration
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
MET Group
Industry
Other
Description
The company consolidates and develops international natural gas sales and purchase portfolio and establishes a trading arm for commodity lines.
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