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Rivada Space Networks
5mo ago

IT Support Administrator (Microsoft 365 Specialist)(m/w/x)

München, Berlin
Full-timeWith Home OfficeExperienced

Description

In this role, you will ensure employees have a smooth experience with Microsoft 365 by providing technical support, troubleshooting issues, and maintaining system health. You will also train users on new features and contribute to documentation and knowledge sharing within the IT team.

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Requirements

  • •Associate degree in Information Technology, Computer Science, or related field
  • •4+ years of experience in IT support or similar role
  • •Demonstrated expertise with Microsoft 365 administration and troubleshooting
  • •Experience with Windows operating systems and common office productivity software
  • •Microsoft 365 certification is a plus
  • •Solid understanding of Microsoft 365 architecture, features, and administration tools
  • •Proficiency in troubleshooting network connectivity, email delivery, and other common M365 issues
  • •Familiarity with Active Directory, Azure AD, and other relevant technologies
  • •Excellent customer service and communication skills
  • •Ability to explain technical concepts in simple terms
  • •Patience and empathy when working with users of varying technical proficiency
  • •Strong problem-solving and analytical skills

Education

Vocational certification

Work Experience

2 - 5 years

Tasks

  • •Provide first- and second-level technical support for Microsoft 365 applications
  • •Troubleshoot user issues with email, calendar, file sharing, and collaboration
  • •Assist with user account management, including onboarding and password resets
  • •Monitor and maintain the health of the Microsoft 365 environment
  • •Configure and troubleshoot Microsoft 365 applications on various devices
  • •Assist with software installations, updates, and patches for Microsoft 365 applications
  • •Provide basic troubleshooting for hardware and software issues on user devices
  • •Create and maintain documentation for Microsoft 365 processes and troubleshooting guides
  • •Contribute to the knowledge base and share expertise with the IT team
  • •Train users on new features and best practices in Microsoft 365

Tools & Technologies

Microsoft 365Windows operating systemsActive DirectoryAzure AD

Languages

English – Business Fluent

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