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Rivada Space Networks
5mo ago

IT Support Engineer(m/w/x)

München
Full-timeWith Home OfficeExperienced

Description

You provide technical support for Microsoft 365 applications, troubleshoot user issues, and manage accounts. Your responsibilities include monitoring system health, configuring applications, and training users on best practices.

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Requirements

  • •Associate degree in Information Technology
  • •4+ years of experience in IT support
  • •Demonstrated expertise with Microsoft 365
  • •Experience with Windows operating systems
  • •Microsoft 365 certification is a plus
  • •Solid understanding of Microsoft 365 architecture
  • •Proficiency in troubleshooting M365 issues
  • •Familiarity with Active Directory and Azure AD
  • •Excellent customer service skills
  • •Ability to explain technical concepts simply
  • •Patience and empathy with users
  • •Strong problem-solving and analytical skills

Education

Currently in higher education

Work Experience

4 years

Tasks

  • •Provide technical support for Microsoft 365 applications.
  • •Troubleshoot user issues with email and collaboration tools.
  • •Assist with user account management and password resets.
  • •Monitor the health of the Microsoft 365 environment.
  • •Configure and troubleshoot Microsoft 365 on various devices.
  • •Assist with software installations and updates.
  • •Provide troubleshooting for hardware and software issues.
  • •Create and maintain documentation for Microsoft 365 processes.
  • •Contribute to the IT knowledge base and share expertise.
  • •Train users on new features and best practices.

Tools & Technologies

Microsoft 365Windows operating systemsActive DirectoryAzure AD

Languages

English – Business Fluent

Benefits

Informal Culture

  • •International team environment
  • •Creative freedom in position

Purpose-Driven Work

  • •Valued equality in workplace

Flexible Working

  • •Modern hybrid work model

Competitive Pay

  • •Attractive salary based on experience
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