World Economic Forum LLC
Digital Product Specialist - AI & Business Transformation(m/w/x)
Full-timeOn-siteExperienced
Genf
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SOSonar
Inbound Operations Specialist(m/w/x)
Genf
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Processing license key updates and billing inquiries for AI code review software. 2+ years customer-facing experience required. Managing high-volume shared inbox across multiple channels.
Requirements
- 2+ years customer facing role experience
- Customer operations or customer service/support experience
- Excellent communication skills
- Fluent English, written and spoken
- Strong organizational skills
- Ability to manage high volume concurrent tasks
- Comfort in shared inbox environments (Gmail or similar)
- Ability to assess and route inquiries accurately under pressure
- Effective teamwork in fast-paced environment
- Knowledge of Salesforce.com or similar CRM
- High comfort working cross functionally with all departments
Tasks
- Manage inbound inquiries across contact channels
- Process and route customer and partner emails
- Triage and prioritize high-volume shared inbox inquiries
- Handle license key update requests for SonarQube Server
- Process billing and payment inquiries for SonarQube Cloud
- Support internal teams with license key requests
- Collaborate with Sales and Renewals on purchase orders
- Collect and share customer vendor/procurement forms
- Partner with Sales Operations to capture and route leads
- Identify and prioritize commercial inquiries
- Communicate with internal teams on special projects
- Flag recurring issues and process gaps
- Use CRM to match customer records and review case history
Work Experience
- 2 years
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- Gmail
- Salesforce.com
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sonar and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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SOSonar
Inbound Operations Specialist(m/w/x)
Genf
Full-timeOn-siteExperienced
AI/ML
Nejo AI Summary
Processing license key updates and billing inquiries for AI code review software. 2+ years customer-facing experience required. Managing high-volume shared inbox across multiple channels.
Requirements
- 2+ years customer facing role experience
- Customer operations or customer service/support experience
- Excellent communication skills
- Fluent English, written and spoken
- Strong organizational skills
- Ability to manage high volume concurrent tasks
- Comfort in shared inbox environments (Gmail or similar)
- Ability to assess and route inquiries accurately under pressure
- Effective teamwork in fast-paced environment
- Knowledge of Salesforce.com or similar CRM
- High comfort working cross functionally with all departments
Tasks
- Manage inbound inquiries across contact channels
- Process and route customer and partner emails
- Triage and prioritize high-volume shared inbox inquiries
- Handle license key update requests for SonarQube Server
- Process billing and payment inquiries for SonarQube Cloud
- Support internal teams with license key requests
- Collaborate with Sales and Renewals on purchase orders
- Collect and share customer vendor/procurement forms
- Partner with Sales Operations to capture and route leads
- Identify and prioritize commercial inquiries
- Communicate with internal teams on special projects
- Flag recurring issues and process gaps
- Use CRM to match customer records and review case history
Work Experience
- 2 years
Education
- Compulsory education
Languages
- English – Business Fluent
Tools & Technologies
- Gmail
- Salesforce.com
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Sonar and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
Sonar
Industry
IT
Description
Sonar helps prevent code quality and security issues, enhancing developer productivity with AI-driven tools.
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