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WOWorld Economic Forum LLC

Digital Product Specialist - AI & Business Transformation(m/w/x)

Genf
Full-timeOn-siteExperienced
AI/ML

Transforming global collaboration workflows with AI and Salesforce. Advanced degree and business process redesign skills required. Focus on emerging AI tools and platform integrations.

Requirements

  • Advanced university degree in technical or relevant field
  • Ability to analyze, redesign, and improve business workflows
  • Strong working knowledge of Salesforce, including objects, flows, reports, and data models
  • Experience writing business requirements for third-party platform integrations
  • Curiosity and initiative in exploring emerging AI tools
  • Experience coordinating with or managing delivery teams without direct authority
  • Strong analytical thinker with data-informed approach
  • Exceptional written and verbal communication skills
  • Strong organizational skills, managing multiple workstreams
  • Proven interest in AI and emerging technologies
  • Hands-on experience with Salesforce AgentForce or similar AI agent platforms
  • Design experience including mock-ups and rapid prototyping
  • Experience with digital analytics platforms and data-driven product decision-making
  • Familiarity with GitHub workflows and pull request processes

Tasks

  • Analyze and map existing business workflows
  • Identify inefficiencies and opportunities for automation
  • Lead end-to-end workflow transformation initiatives
  • Evaluate and recommend fit-for-purpose solutions
  • Challenge and improve existing processes
  • Ensure technology decisions align with workflow needs
  • Own Salesforce product roadmap for business transformation
  • Define Salesforce fields, objects, flows, reports, and dashboards
  • Design Slack-based AgentForce integrations
  • Manage development requests and ensure quality
  • Translate business needs into actionable specifications
  • Collaborate with engineering on AI-powered agent experiences
  • Review and iterate on delivered work
  • Stay current with Salesforce, AgentForce, and Slack capabilities
  • Contribute to prototyping and product development
  • Handle configuration changes and frontend adjustments
  • Drive innovation with emerging AI tools
  • Collect and clarify product requirements
  • Ensure clear and comprehensive product specifications
  • Maintain living documentation of product decisions
  • Act as primary contact for business and content teams
  • Manage stakeholder expectations
  • Coordinate support requests and cross-team dependencies
  • Handle operational tasks for product development

Work Experience

  • 3 - 5 years

Education

  • Master's degree

Languages

  • englishNative

Tools & Technologies

  • Salesforce
  • Slack
  • CRM systems
  • agent frameworks
  • AI tools
  • Claude Code
  • Codex
  • Cursor
  • Salesforce AgentForce
  • Figma
  • GitHub
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of World Economic Forum LLC and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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