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Lombard Odier
7d ago

Digital & Banking Service Specialist(m/w/x)

Genf
Full-timeOn-siteExperienced

Description

You will ensure a seamless digital experience by guiding customers through the online platform, resolving technical issues, and providing expert support across various communication channels.

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Requirements

  • •High school diploma, equivalent, or bachelor's degree
  • •Experience in call center or customer service
  • •Understanding of online banking products and processes
  • •Proficiency in online banking and mobile applications
  • •Excellent verbal and written communication skills
  • •Exceptional problem-solving skills and attention to detail
  • •Ability to multitask and prioritize efficiently
  • •Patience, empathy, and desire to help
  • •Proficiency in CRM systems and call center software
  • •Experience in other banking activities or services
  • •Bilingual proficiency in French and English
  • •Mandatory residence in Switzerland

Education

High school diploma
OR
Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Serve as the primary contact for online banking products
  • •Resolve inquiries via phone, email, and chat
  • •Assist with account setup and password resets
  • •Perform general troubleshooting for customers
  • •Educate users on platform features and functionalities
  • •Escalate complex technical issues to specialized teams
  • •Maintain expert knowledge of banking policies and procedures
  • •Document interactions and transactions in the CRM system
  • •Collaborate with internal departments to resolve concerns
  • •Support the development of additional services as needed

Tools & Technologies

Online banking platformsMobile applicationsCRM systemsCall center software applications

Languages

French – Business Fluent

English – Business Fluent

Spanish – Business Fluent

Italian – Basic

Benefits

Informal Culture

  • •Diverse and inclusive work environment

Career Advancement

  • •Internal mobility

Learning & Development

  • •Individual upskilling programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lombard Odier and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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