100 Banque Lombard Odier & Cie SA
Multi Entity Account Specialist(m/w/x)
Full-timeOn-siteManagement
Genf
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LOLombard Odier
Digital & Banking Service Specialist(m/w/x)
Genf
Full-timeOn-siteExperienced
Nejo AI Summary
Serving online banking users with account setup, password resets, and troubleshooting via phone, email, chat at a global wealth manager. Customer service experience with online banking product proficiency required. Focus on sustainable investing.
Requirements
- High school diploma, equivalent, or bachelor's degree
- Experience in call center or customer service
- Understanding of online banking products and processes
- Proficiency in online banking and mobile applications
- Excellent verbal and written communication skills
- Exceptional problem-solving skills and attention to detail
- Ability to multitask and prioritize efficiently
- Patience, empathy, and desire to help
- Proficiency in CRM systems and call center software
- Experience in other banking activities or services
- Bilingual proficiency in French and English
- Mandatory residence in Switzerland
Tasks
- Serve as the primary contact for online banking products
- Resolve inquiries via phone, email, and chat
- Assist with account setup and password resets
- Perform general troubleshooting for customers
- Educate users on platform features and functionalities
- Escalate complex technical issues to specialized teams
- Maintain expert knowledge of banking policies and procedures
- Document interactions and transactions in the CRM system
- Collaborate with internal departments to resolve concerns
- Support the development of additional services as needed
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- French – Business Fluent
- English – Business Fluent
- Spanish – Business Fluent
- Italian – Basic
Tools & Technologies
- Online banking platforms
- Mobile applications
- CRM systems
- Call center software applications
Benefits
Informal Culture
- Diverse and inclusive work environment
Career Advancement
- Internal mobility
Learning & Development
- Individual upskilling programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lombard Odier and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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LOLombard Odier
Digital & Banking Service Specialist(m/w/x)
Genf
Full-timeOn-siteExperienced
Nejo AI Summary
Serving online banking users with account setup, password resets, and troubleshooting via phone, email, chat at a global wealth manager. Customer service experience with online banking product proficiency required. Focus on sustainable investing.
Requirements
- High school diploma, equivalent, or bachelor's degree
- Experience in call center or customer service
- Understanding of online banking products and processes
- Proficiency in online banking and mobile applications
- Excellent verbal and written communication skills
- Exceptional problem-solving skills and attention to detail
- Ability to multitask and prioritize efficiently
- Patience, empathy, and desire to help
- Proficiency in CRM systems and call center software
- Experience in other banking activities or services
- Bilingual proficiency in French and English
- Mandatory residence in Switzerland
Tasks
- Serve as the primary contact for online banking products
- Resolve inquiries via phone, email, and chat
- Assist with account setup and password resets
- Perform general troubleshooting for customers
- Educate users on platform features and functionalities
- Escalate complex technical issues to specialized teams
- Maintain expert knowledge of banking policies and procedures
- Document interactions and transactions in the CRM system
- Collaborate with internal departments to resolve concerns
- Support the development of additional services as needed
Work Experience
- approx. 1 - 4 years
Education
- High school diploma
Languages
- French – Business Fluent
- English – Business Fluent
- Spanish – Business Fluent
- Italian – Basic
Tools & Technologies
- Online banking platforms
- Mobile applications
- CRM systems
- Call center software applications
Benefits
Informal Culture
- Diverse and inclusive work environment
Career Advancement
- Internal mobility
Learning & Development
- Individual upskilling programs
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Lombard Odier and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Lombard Odier
Industry
FinancialServices
Description
The company is a renowned global wealth and asset manager focused on sustainable investing, managing close to CHF 300 billion.
Not a perfect match?
- 100 Banque Lombard Odier & Cie SA
Multi Entity Account Specialist(m/w/x)
Full-timeOn-siteManagementGenf - Banque Lombard Odier & Cie SA
Application Support Specialist - Front Office(m/w/x)
Full-timeOn-siteNot specifiedGenf - Barclays
Client Services Executive(m/w/x)
Full-timeOn-siteExperiencedGenf - Capco
CLM Expert(m/w/x)
Full-timeOn-siteExperiencedGenf - Lombard Odier
Business Application Support Specialist – Finance(m/w/x)
Full-timeOn-siteSeniorGenf